Implementation Architect

Alfa is looking to recruit an Implementation Architect to join our team. 

At Alfa, Implementation Architects are responsible for understanding customer requirements and devising solutions to meet these requirements, through configuration, reports, system enhancements, data conversion, and integrations with other systems. Working closely with our customers and Alfa engineering teams, Implementation Architects are key to ensuring that the end solution for each client is fit-for-purpose, and that the implementation of Alfa Systems is smooth. 

Key responsibilities: 

Reporting into the Alfa Project Manager or Head of Implementation Architecture, you will lead a workstream on a client implementation of Alfa Systems. Your workstream will have responsibility for a specific area of the implementation such as: 

• Business analysis, including: 

  • Requirements gathering and documentation of user stories; taking the lead in interactions with our customers and software engineering teams to identify gaps and ensure new features satisfy customer requirements

  • Leading of process mapping workshops and process documentation, including operational processes with significant accounting, reporting and integration impacts; advising on process optimization

  • Guiding our customers with our expertise to support them in configuring Alfa Systems to satisfy their requirements and business processes

  • Support of accounting and finance workshops

• Application support, including:

  • Leading an Alfa team responsible for defect investigation and triage, collaborating closely with our software engineering teams to ensure issues are resolved efficiently; overseeing QA and review of issues; understanding customer impacts and providing workarounds pending issue resolution

  • Advising the customer on test strategy, ensuring test coverage and requirements traceability

• Data conversion, including:

  • Leading data mapping workshops

  • Overseeing transform and load development; overseeing data reconciliation

  • Planning and overseeing execution of the data conversion during the go-live event and prior dress rehearsals 

• Cutover planning and execution, including:

  • Supporting the customer to ensure a smooth transition to live operation, including creation of detailed cutover and rollback plans 

  • Leading a team providing initial intensive post go-live support, and ensuring a smooth handover to the central Alfa Support team once the customer is stable 

• Training, including development of materials and delivery 

You will be expected to be fully accountable for the success of your workstream, and will likely be responsible for the supervision and support of consultants assigned to your workstream. You will work closely with your corresponding lead on the client side, the rest of the Alfa implementation team, and Alfa software engineering teams, to ensure the success of both your specific stream and the overall program:

• Responsible for planning to workstream timelines and estimating resourcing levels needed to ensure your stream’s scope is delivered within required timescales; awareness of dependencies between your workstream and the broader program plan

• Proactively identify risks & issues that might impact workstream or program delivery timelines; create and action mitigation plans for risks & issues impacting your workstream, escalating where appropriate

• Become an expert in Alfa Systems and the industries we support, sharing this knowledge with the broader company by delivering training; contributing to updates to our delivery methodology based on your experience; and assisting the sales team with requests from prospects and other activities 

• Take ownership for leading progress reporting, working within program timelines, and budget tracking for your workstream

• Develop exceptional relationships with members of the client and Alfa teams through tact and diplomacy

​We would love you to have:

• Prior experience working on an Alfa implementation, using Alfa Systems

• Experience in the auto finance/equipment finance field 

• Experience in a lead role on an enterprise software implementation program

• Demonstrated experience in solutioning for customer requirements, through system configuration, gap analysis, feature design, data reporting, and integrating with other systems

• Proven people management skills 

• Excellent verbal and written communication skills
  

What we’ll do for you: 

• 33 days’ annual leave (incl. 9 public holidays/cultural days) and the possibility to buy up to 10 more days a year 

• Flexible work  - hybrid work with modern workspaces available

• Health, Dental and Vision insurance with reimbursement of copays/coinsurance/deductibles for in-network medical costs

• Fully paid-for life, disability and travel insurances 

• Gym and Wellness Scheme through Wellhub with access to a range of studios, gyms and wellbeing apps

• 401k plan - matching at 100% of the first 6% contributed (immediately vested)

• Employee Assistance Program (EAP) with 24/7 crisis support 

• 3 paid volunteering days as well as 5 paid learning and development days

• Fun social events throughout the year and annual Company Conferences