Oversee and ensure the overall profitability of the Washington operations center. This includes but is not limited to reaching and exceeding financial & referral goals, properly managing staffing efficiencies throughout the team, managing performance expectations & improvements for existing staff. Present management with regular reporting on any topic requested by the management team.
MAJOR DUTIES & RESPONSIBILITIESDriving Revenue Growth
- The Operations Manager drives revenue growth by delivering excellent Customer service.
- This includes meeting scheduling best practices and turnaround time requirements.
- Ensuring the timely delivery of high quality reports.
- Managing client inquiries in a timely manner.
Optimizing Physician cost
- Ensuring that client invoices adhere to the agreed upon fee schedule.
- Overseeing the proper selection of physicians.
- Specifically ensuring that the team selects the most appropriate physician based on the claimant's location, the required specialty, and the most appropriately priced physician based on the client's fee schedule.
- Building relationships with key physicians to ensure panel retention.
Manage Staff Performance and capacity
- Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
- Ensure the team meets or exceeds 85% of output goals for scheduling and Quality Assurance targets.
- Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients.
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of employees as needed and in accordance with company policy.
Client Interaction
- The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis.
On-Site Clinics
- Dane Street operates several clinics throughout Washington State for both L&I and self-insured customers.
- This position is responsible for oversight and management of all on-site clinics, ensuring appropriate staffing, schedules, and clinic requirements are being met.
- Making strategic decisions regarding expansion to new sites and/or changing locations to increase clinic availability.
Other duties & special projects, as assigned and based on business needs.
RequirementsEDUCATION/CREDENTIALS:
An Associate's Degree or Bachelor's Degree is preferred.
JOB LOCATION:
Must reside in Washington State, preferably in the Seattle-Tacoma-Bellevue metro area.
This position will be primarily work-from-home, with the requirement to visit the on-site clinics on a routine basis and as needed to manage the operations.
JOB RELEVANT EXPERIENCE:
- Business experience in a healthcare and/or insurance setting is preferred.
- Business experience in a Worker's Compensation and/or Auto insurance setting is preferred.
- Experience and thorough understanding of the Washington L&I claims process.
JOB RELATED SKILLS/COMPETENCIES:
Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work.
WORK FROM HOME TECHNICAL REQUIREMENTS:
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.
This job description is subject to change at any time.
BenefitsWe offer generous Paid Time Off, excellent benefits package and a competitive salary. If you want to work in an exciting, fast-paced environment where you can provide meaningful contributions, then we encourage you to apply.
