Position Overview
Pay range: $63,875- $103,800 / year
Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Description
Develops, designs, installs and maintains clinical documentation, imaging and reporting systems across the organization. As a primary point person for specific function(s),resolves all support and maintenance activities within the assigned area. Serves as a direct liaison with users, operations personnel and trainers. Responsibilities are driven by Imaging Informatics mission and can range from hardware support to clinical applications maintenance to QC activities related to data integrity as assigned. This position represents a level of achievement within the field where the individual takes on responsibility as a clinical application administrator for one or more areas.
Key Duties & Responsibilities
1. Responsible for the primary support and maintenance for one or more key clinical applications. Designs, builds, and tests data workflows within medical imaging systems. Identifies and implements changes to optimize user workflows, increase efficiency, and ensure integrity of medical records. Participates in design sessions with users to develop novel solutions to address needs in clinical and research space. Mentor and train team members on systems administration as needed. Configure and test changes directed by enterprise and external entities.
2. Participates in upgrade and strategic projects as assigned. Assists with coordination of project resources as needed. Performs key user education, training, and documentation preparation. Tests and installs new client software as needed.
3. Monitors PACS worklists as assigned. Monitors HL7 error queues as assigned. Resolves image generation issues with technologists. Resolves physician interpretation issues. Corrects and resubmits interface messages. Reviews current practices to develop improved efficiency and reduction of errors in system operation.
4. Provides around-the-clock call coverage on a scheduled rotation with team. Provides systems support for clinical information systems to resolve issues with orders, results, dictation, interfaces, and other areas as assigned.
5. Performs other duties as assigned.
Qualifications
Qualifications
Bachelor's degree in computer science or related field, and five (5) years of clinical informatics or PACS administration experience. Prior experience should include database management, project coordination and general administration. Work experience and proof of related continuing education/training courses/technical seminars may substitute for education requirement.
Experience as a technical administrator for EMR, PACS, and dictation systems in a clinical setting preferred. Experience with data reconciliation, applications testing and end user training preferred. One (1) year exposure to programming environment performing software development and testing preferred.
Knowledge / Skills / Abilities
• Ability to work independently
• Written and verbal communication skills
• Ability to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure
• Ability to accept responsibility for the direction, control and planning of one's own work
• Ability to recognize the rights and responsibilities of patient confidentiality
• Ability to convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief
• Ability to relate to others in a manner which creates a sense of teamwork and cooperation
• Ability to communicate effectively with people from every socioeconomic, cultural and educational background
• Ability to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment
• Ability to perform effectively when confronted with emergency, critical, unusual or dangerous situations
• Ability to demonstrate the quality work ethic of doing the right thing the right way
• Ability to maintain a customer focus and strive to satisfy the customer's perceived needs
