Full Job Description
POSITION OVERVIEW:
The primary function of this role is to provide end-to-end functional and technical support for the organization's IFS enterprise resource planning (ERP) environment. The position combines business analysis, application support, system administration, process improvement, troubleshooting, and project support across both on-premises and IFS Cloud environments.
The IFS ERP Application Support & Business Analyst serves as a key liaison between business users, IT teams, implementation partners, and IFS or other third-party support resources. The role is responsible for understanding business processes, translating business needs into system requirements, resolving application issues, supporting configuration and testing, and helping ensure the ERP platform remains reliable, secure, scalable, and aligned with business operations.
This is a hands-on ERP support position supporting the full application lifecycle and a broad range of business processes. The incumbent will support daily operations as well as enhancements, integrations, reporting, upgrades, migrations, and continuous improvement initiatives across multiple business locations and IFS environments.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
IFS Application Support & Administration:
• Provide day-to-day functional and technical support for IFS ERP applications across on-premises and cloud-hosted environments, including incident resolution, service requests, user questions, and application troubleshooting.
• Serve as a primary escalation point for IFS application issues; analyze symptoms, reproduce problems, identify root causes, coordinate corrective actions, and document resolutions.
• Monitor application health, scheduled jobs, background processes, interfaces, integrations, queues, workflows, and other ERP services; coordinate remediation when failures or performance issues occur.
• Support application configuration, setup, parameters, basic system administration, user access, roles, permissions, profiles, and other assigned ERP administration activities in accordance with established controls.
• Coordinate with infrastructure, database, cloud, cybersecurity, and vendor teams when issues span application, server, network, database, identity, integration, or hosting layers.
• Support IFS environments throughout the application lifecycle, including development, test, training, quality assurance, production, and disaster recovery environments as applicable.
• Assist with IFS releases, patches, service updates, upgrades, migrations, configuration changes, and cloud transition activities, including impact analysis, testing, deployment coordination, and post-implementation validation.
• Maintain application support documentation, runbooks, configuration records, knowledge articles, issue histories, known-error records, and standard operating procedures.
• Manage and track incidents, problems, requests, enhancements, and defects through the organization's IT service management and change-management processes.
• Engage IFS Support, implementation partners, managed service providers, and other third parties as needed; provide diagnostic information, manage cases, and validate vendor-provided resolutions.
QUALIFICATIONS SUMMARY:
• Bachelor's degree in Information Systems, Information Technology, Business, Computer Science, Supply Chain, Finance, Manufacturing Systems, or a related field preferred. Equivalent professional experience will be considered.
• Minimum of 3-5 years of experience supporting ERP applications, business systems, enterprise applications, or related business processes; direct IFS experience is strongly preferred.
• Experience supporting both functional business users and technical application issues in a production ERP environment.
• Experience with IFS Applications and/or IFS Cloud strongly preferred; experience supporting multiple IFS versions or mixed on-premises/cloud environments is highly desirable.
• Working knowledge of one or more core ERP process areas such as finance, procurement, inventory, manufacturing, planning, order management, projects, engineering, quality, or maintenance.
• Experience gathering requirements, documenting business processes, performing functional analysis, writing test cases, supporting UAT, and translating business needs into system solutions.
• Experience with incident management, problem management, change management, release support, and structured IT service-management processes.
• Familiarity with application integrations, APIs, middleware, data interfaces, scheduled jobs, reports, queries, and data troubleshooting.
• Working knowledge of SQL or similar data-query tools is preferred; ability to analyze application data and logs without compromising production controls is desirable.
• Experience in manufacturing, aerospace, defense, engineered products, or another complex multi-site operating environment preferred.
• Experience supporting regulated or controlled environments, including SOX, ITAR, CMMC/NIST SP 800-171, privacy, or similar requirements, is a plus.
• IFS certifications, business-analysis credentials, ITIL certification, or relevant ERP/application support training are preferred but not required.
Pay Range: USD 90000 - 120000 AnnuallyThis position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.Benefits: Benefits For This Position Include: A 401(K) Savings Plan With Employer Contributions; Medical, Dental And Vision Insurance; Wellness Programs; Health Savings Account, Health Care And Dependent Care Flexible Spending Accounts; Company Paid Short-Term Disability And Long-Term Disability; Company Paid Employee Basic Life And Ad&D Insurance; Supplemental Employee And Dependent Life Insurance; Optional Accident, Hospital Indemnity And Critical Illness Insurance; Adoption, Surrogacy, And Fertility Benefits And Assistance; Commuter Benefits; Parental, Military, Jury Duty, And Bereavement Leaves Of Absence; Paid Time Off, Including Up To 10 Paid Holidays Per Calendar Year Based Off Schedule, Paid Vacation Days, 40 Paid Sick Leave Hours Annually Or As Provided Under State And Local Paid Sick Leave Laws, Tuition Assistance; Business Travel Services; Employee Discounts; And An Employee Assistance Program That Includes Company Paid Counseling Sessions And Legal Services. Eligibility For Benefits Is Governed By Applicable Plan Documents And Policies.
