Full Job Description
Niyam is seeking an IBM Maximo Trainer to develop and deliver training programs for maintenance, asset management, inventory, procurement, and work management processes within IBM Maximo environments. Skilled in conducting instructor-led and virtual training sessions, creating user guides and training materials, and supporting system implementations, upgrades, and process improvements. Adept at translating complex technical concepts into practical, user-friendly instruction for employees at all levels. Strong knowledge of enterprise asset management (EAM) best practices, user adoption strategies, and change management initiatives. Proven ability to work collaboratively with business stakeholders, system administrators, and end users to ensure successful Maximo utilization and operational efficiency.
Roles and Responsibilities:
• Develop and deliver training sessions for system configuration and implementation of IBM Maximo, including comprehensive, electronic, and editable training materials and supporting documentation.
• Participate in Agile sprint activities to support project planning, development, implementation, and continuous improvement.
• Conduct and contribute to training research, needs assessments, and analyses to identify learning requirements and improve training effectiveness.
• Facilitate train-the-trainer sessions to prepare designated personnel to effectively deliver training and support end users.
• Provide senior-level guidance to project teams and develop, update, and maintain training documentation reflecting newly implemented features, system enhancements, and configuration changes.
• Lead requirements-gathering activities through stakeholder interviews, design workshops, discovery sessions, and business process reviews to identify business needs, define use cases, and establish functional requirements.
• Translate business and operational needs into comprehensive Business Requirements Documents (BRDs), functional specifications, user stories, workflow diagrams, process maps, and other project deliverables.
• Facilitate communication and collaboration among business stakeholders, technical teams, and project personnel to ensure alignment of requirements, expectations, and project objectives throughout the project lifecycle.
• Develop, maintain, and manage technical and functional documentation, including system configuration guides, standard operating procedures (SOPs), training materials, user guides, and knowledge base articles.
• Support project team members in conducting analyses, evaluating existing systems and processes, and developing and documenting recommendations for system improvements, optimization, and maintenance across information systems architecture, automation, communications protocols, risk management, software development, lifecycle management, modeling and simulation, and requirements management.
• Provide comprehensive support throughout the project lifecycle, including scope definition, business case development, requirements elicitation, functional and technical design, testing, training, implementation, and post-implementation support.
• Available to travel up to four (4) times per year.
Qualifications and Education Requirements:
• US Citizenship with ability to obtain a Public Trust.
• Bachelor's degree in Computer Science, Engineering, Information Systems or related technical field.
• 4+ years of hand-on experience as a trainer and business analyst.
Preferred Skills:
• Prior experience working on federal contracts.
• Prior experience in training in IBM Maximo systems.