Position Title: Position Title: I.T. Infrastructure and Systems Manager-Healthcare
Shift: Days
Monday-Friday
Compensation: $124,000-$165,000
The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and comparisons to colleagues in similar roles
Position Purpose:The Manager of IT Infrastructure and Systems serves as the operational leader, technical contributor and "second-in-command" to the Director of IT Infrastructure and Networks and is responsible for the lifecycle management, performance, reliability, security, and continuous improvement of Saint Anthony Hospital's technology infrastructure environment.This position provides leadership for the design, implementation, maintenance, optimization, and technical support of all infrastructure platforms and services, including servers, storage, cloud technologies, virtualization, cybersecurity technologies, end-user computing, identity and access management, telecommunications, data center technologies, disaster recovery, and enterprise systems.The Manager ensures that infrastructure technologies effectively support clinical operations, patient care, business services, cybersecurity requirements, regulatory compliance, and organizational growth. The role provides day-to-day leadership of infrastructure operations while partnering closely with organizational stakeholders, IT leadership, vendors, and business leaders to enable secure, reliable, and scalable technology services.In the absence of the Director of IT Infrastructure and Networks, this position assumes leadership responsibility for infrastructure operations, service delivery, project oversight, and operational decision-making.Essential Functions Leadership and Management- Serve as the primary deputy to the Director of IT Infrastructure and Networks.
- Provide day-to-day leadership and supervision of infrastructure and systems personnel.
- Establish operational priorities, service standards, and performance expectations.
- Coach, mentor, and develop technical staff through performance management and professional development initiatives.
- Promote a culture of accountability, collaboration, innovation, customer service, and continuous improvement.
- Participate in departmental budgeting, strategic planning, staffing, and resource allocation activities.
- Support succession planning and workforce development initiatives for infrastructure services.
- Hands-on technical ability to perform technical tasks that are escalated from the team members.
Infrastructure Lifecycle Management- Lead the lifecycle management of all infrastructure technologies from planning and acquisition through deployment, optimization, maintenance, refresh, and retirement.
- Develop and maintain technology roadmaps for infrastructure platforms and enterprise services.
- Ensure infrastructure environments remain secure, scalable, resilient, and aligned with organizational objectives.
- Establish standards, policies, and procedures governing infrastructure technologies.
- Maintain infrastructure documentation, architecture diagrams, configurations, and operational procedures.
- Evaluate emerging technologies and provide recommendations for modernization and innovation.
Server, Storage, Cloud, and Systems Administration- Oversee the administration and support of enterprise server and storage environments.
- Ensure high availability and performance of Windows, Linux, virtualization, and cloud-hosted systems.
- Manage enterprise backup, recovery, and archival solutions.
- Lead infrastructure upgrades, migrations, patch management, and system optimization efforts.
- Support hybrid cloud and multi-cloud environments as applicable.
- Ensure proper monitoring and management of enterprise systems and service availability.
- Instrumental in implementing key AI tools and technologies for business and healthcare delivery.
Infrastructure Operations and Service Delivery- Manage daily infrastructure operations to ensure system stability and service availability.
- Monitor and improve infrastructure performance through proactive maintenance and operational monitoring.
- Lead root-cause analysis efforts for major incidents and service disruptions.
- Ensure adherence to established service-level agreements and operational performance targets.
- Coordinate scheduled maintenance activities and change management processes.
- Drive continual service improvement initiatives and operational excellence programs.
Cybersecurity and Risk Management- Partner with Information Security leadership to maintain a secure technology environment.
- Ensure infrastructure systems adhere to cybersecurity policies, standards, and regulatory requirements.
- Assist in vulnerability management, patch management, endpoint protection, and infrastructure security initiatives.
- Participate in cybersecurity audits, risk assessments, penetration testing remediation, and compliance activities.
- Support incident response, threat mitigation, and security awareness initiatives.
Disaster Recovery and Business Continuity- Develop, maintain, and test infrastructure disaster recovery and business continuity capabilities.
- Ensure critical systems have documented recovery procedures and recovery objectives.
- Coordinate infrastructure recovery testing and validation activities.
- Support organizational emergency preparedness and downtime planning efforts.
- Maintain resiliency strategies that support uninterrupted clinical and business operations.
Project and Vendor Management- Manage infrastructure-related projects, including technology deployments, upgrades, migrations, and modernization initiatives.
- Develop project plans, budgets, risk assessments, timelines, and resource plans.
- Coordinate internal and external resources to ensure successful project execution.
- Manage vendor relationships, service contracts, maintenance agreements, and support escalations.
- Evaluate technology solutions and participate in product selection and procurement activities.
- Monitor vendor performance and ensure compliance with contractual obligations and service expectations.
Collaboration and Stakeholder Engagement- Serve as a trusted advisor to hospital leadership regarding infrastructure technologies and services.
- Collaborate with Clinical Systems, Information Security, Facilities, Biomedical Engineering, and operational leaders on shared initiatives.
- Communicate infrastructure plans, project status, operational risks, and service metrics to leadership.
- Support enterprise technology governance and strategic planning activities.
- Build strong working relationships across all departments to ensure alignment of technology solutions with organizational needs.
Regulatory Compliance and Governance- Ensure infrastructure services support compliance with healthcare regulations and accreditation requirements.
- Maintain compliance with organizational policies governing technology operations and security.
- Participate in audits, assessments, and regulatory reviews.
- Support asset management, configuration management, and technology governance processes.
- Ensure appropriate documentation and evidence retention for compliance activities.
QualificationsEducation- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field required.
- Master's degree preferred.
Experience- Minimum of 7 years of progressive IT infrastructure experience in a healthcare or similarly complex environment.
- Minimum of 3 years of leadership or supervisory experience managing technical teams.
- Demonstrated experience supporting enterprise infrastructure operations, systems administration, cloud services, and technology modernization initiatives.
- Experience managing technology projects, vendor relationships, and operational service delivery.
- Experience supporting 24x7 mission-critical technology environments.
Preferred Experience- Experience in an acute care hospital environment.
- Experience supporting healthcare applications and infrastructure platforms such as MEDITECH Expanse, Microsoft technologies, Cisco networks, VMware, Azure, Microsoft 365, and enterprise storage solutions.
- Experience with cybersecurity frameworks, disaster recovery planning, and business continuity operations.
- ITIL, Microsoft, VMware, Cisco, Azure, or cybersecurity certifications preferred.
- Experience managing hybrid cloud and data center environments.
Benefits- Comprehensive health insurance plans (medical, dental, vision)
Coverage begins first day of employment - Employer-matched retirement plans
- Eligibility for the Public Service Loan Forgiveness (PSLF) Program
- Free on-site parking
