Hygiene Insurance Services Leader/ Project Manager

Indoor Environmental Quality

Richmond/Victoria/Kelowna/Abbotsford, BC

Annual Salary Range - $90,000-$100,000 CAD

Are you ready to apply your experience with environmental consulting/project management and Insurance Services to take it to the next level? We're looking for a motivated Intermediate Project Manager in hygiene services to join Pinchin's Insurance Services team in the BC Region.

Pinchin is seeking an Intermediate Project Manager and Insurance Services Leader for our Hygiene group in British Columbia. This new role reports to the Regional Operations Manager.

Role Overview

Pinchin's Insurance Services Team is a key pillar of our Strategic Plan and offers strong career growth opportunities as the team continues to expand nationally. In this hybrid role, you will lead projects arising from insurance losses, applying technical hygiene expertise while navigating insurer requirements. The ideal candidate thrives in fast-paced environments, enjoys managing projects from start to finish, and is motivated to lead project teams while delivering responsive, high-quality service to insurance clients.

Your Impact

• Project Management for Insurance Losses: Manage environmental projects including catastrophic events (CAT), from initial assessment through remediation and close-out, ensuring timely and on-budget delivery.
• Technical Leadership: Lead project execution within your area of expertise and provide guidance to other team members on Insurance-related work.
• Regional Support: Assist the Regional Insurance Leader in coordinating and overseeing Insurance services projects across all technical disciplines.
• Primary Contact for Insurance Projects: Serve as the go-to resource for job setup, ATP/contracting issues, rates, templates, billing, and invoicing review for Insurance projects.
• Client Coordination and Proposal Development: Manage client communication, prepare proposals and budgets, and supervise subcontractors and remediation activities to ensure smooth project delivery.
• Team Mentorship: Provide direction and training to technologists and junior staff on-site, ensuring adherence to Insurance protocols and reviewing reports for accuracy and completeness.
• Quality Assurance and Compliance: Maintain QA/QC standards and ensure all deliverables comply with provincial regulations and insurer-specific requirements.
• Key Driver for Business Development in Region: Grow Insurance Services by building client relationships, pursuing new opportunities, and supporting marketing initiatives at regional and national levels.
• Sense of Urgency and Client Commitment: Demonstrate a strong sense of urgency and commitment to assisting clients when emergencies occur. Maintain flexibility and responsiveness as Insurance losses can happen at any time. Working closely with the Regional Insurance Leader, coordinate and manage the emergency response program, while contributing to the development of emergency response program.
• CAT Event Resource Planning: Collaborate with regional and national leadership to plan and allocate resources for catastrophic event response.
• Project Administration and Financial Management: Manage work-in-progress, invoicing, and accounts receivable, ensuring clear, accurate billing and proactive communication on scope changes.

What You'll Bring to Pinchin

The ideal candidate brings a strong combination of technical expertise, accountability, and client-focused mindset, with a genuine interest in delivering responsive, high-quality outcomes in Insurance Services.

• Education & Credentials: Degree or diploma in Environmental Science, Engineering, Occupational Health & Safety, or related field. Professional designations (EIT, P.Eng., CET/AScT, CIH/ROH, CRSP/CRST, EP) are assets.
• Experience: 8-10 years in environmental consulting, including 5+ years in project management and 4+ years working with Insurance adjusters/restoration contractors.
• Technical Knowledge: Skilled in water loss and mould investigations, smoke and fire damage assessments, hazardous materials surveys, remediation, and post-disaster IEQ investigations. Familiarity with building systems and current provincial/federal regulations.
• Project Management: Proven ability to manage multiple projects under tight timelines, maintain budgets, and resolve issues proactively.
• Client Service & Communication: Strong written and verbal skills; able to deliver clear reports and reassure clients during stressful situations. Bilingualism (English/French) is considered an asset.
• Leadership & Teamwork: Experience mentoring junior staff and collaborating across disciplines to deliver complex Insurance projects.
• Adaptability & Resilience: Comfortable in fast-paced, unpredictable environments; willing to travel and respond to urgent situations outside normal hours.
• Safety Focus: Committed to health and safety best practices, with relevant training and diligence in hazard assessments and PPE.
• Business Acumen: Understanding of Insurance processes and financial targets, with a focus on service quality and profitability.

For Current Employees

Current employees are encouraged to speak with their HR Advisor for information on the application process.

Compensation and Assessment

Pay ranges are listed as required by law. Final compensation reflects each candidate's education, experience, qualifications, and work location.

As part of our recruitment process, we use AI technology to support a fair and consistent evaluation of all applicants.

Additional Information

• Some positions may involve online testing during the recruitment process.
• Depending on the assignment, clients may require Government security screening, criminal record verification, or periodic drug and alcohol testing. Depending on the requirements of the position, preference may be given to candidates who are able to efficiently qualify for Government security clearances. (Verification of background information over the previous five years including Canadian residency.)
• No agency phone calls please.
• We thank all applicants for their interest. Only those selected for an interview will be contacted.