Service Manager - HVAC DivisionWagner Mechanical | Albuquerque, NMCompensation: $80,000-$110,000 | Full-Time | Salaried ExemptWe are seeking an experienced HVAC Service Manager with a strong technical background in residential HVAC service. This is a hands-on leadership role for someone who understands the trade, can support technicians in the field, provide technical guidance, and develop a team that consistently delivers high-quality workmanship and exceptional customer service.
The ideal candidate is an experienced HVAC professional who enjoys mentoring others, solving problems, improving technician performance, and helping drive the success of a busy service department.What You'll DoField Support & Technical Leadership- Provide hands-on field support and technical guidance to residential HVAC service technicians.
- Assist technicians with complex diagnostics, troubleshooting, system repairs, and challenging customer situations.
- Conduct field ride-alongs and job-site visits to evaluate workmanship, reinforce best practices, and identify training opportunities.
- Serve as a technical resource for residential heating and cooling systems, including air conditioning, furnaces, heat pumps, system diagnostics, and equipment repairs.
- Ensure technicians follow proper procedures, safety standards, and quality expectations.
- Help resolve escalated technical and customer service issues.
Technician Training & Development- Train, coach, and mentor technicians to improve technical knowledge, diagnostic abilities, and overall performance.
- Identify skill gaps and develop targeted training plans to strengthen technician competency.
- Support onboarding and ongoing development of new and existing technicians.
- Reinforce proper diagnostic processes, repair recommendations, customer communication, and service standards.
- Promote a culture of accountability, professionalism, teamwork, and continuous learning.
Service Operations & Performance Management- Monitor technician productivity, average ticket, conversion rates, callbacks, revenue, and other key performance indicators.
- Review technician performance regularly and provide coaching and accountability.
- Support daily scheduling, dispatch coordination, and technician capacity planning.
- Conduct quality inspections and review completed work to maintain high service standards.
- Identify opportunities to improve first-time completion rates, customer satisfaction, and operational efficiency.
- Assist with service documentation, invoicing, inventory management, and work order reviews.
Financial & Business Performance- Assist with managing the HVAC service department's budget and financial performance.
- Monitor revenue, gross margin, labor costs, and other key financial metrics.
- Help identify opportunities to improve profitability through better technician performance, productivity, and operational efficiency.
- Support department goals and contribute to achieving established revenue and KPI targets.
What You Bring- 5+ years of hands-on residential HVAC service experience, including troubleshooting, diagnostics, repairs, and customer-facing service work.
- Prior experience leading, supervising, or mentoring HVAC technicians.
- Strong technical knowledge of residential heating and cooling systems, equipment, and repair procedures.
- Ability to provide field support and confidently assist technicians with complex service calls.
- Experience conducting ride-alongs, job-site evaluations, or technical training preferred.
- Strong understanding of service department KPIs, including technician productivity, average ticket, conversion rates, callbacks, and revenue.
- Basic understanding of P&L performance, gross margin, labor costs, and departmental financial goals.
- Excellent communication, coaching, and problem-solving skills.
- Experience with ServiceTitan or similar field service management software preferred.
- Valid driver's license and acceptable MVR.
You'll Be a Great Fit If You...- Have a strong HVAC background and enjoy sharing your knowledge with others.
- Can earn the respect of technicians through technical expertise and hands-on leadership.
- Enjoy spending time in the field rather than managing exclusively from an office.
- Know how to identify training opportunities and turn them into improved technician performance.
- Hold yourself and others accountable for quality workmanship and customer satisfaction.
- Understand that strong technical performance and customer service directly impact business results.
Pre-Employment RequirementsAll employment offers are contingent upon successful completion of applicable pre-employment screenings, including a criminal background check, motor vehicle record (MVR) review, and drug screening, in accordance with applicable laws and regulations.
This job description is not intended to be an exhaustive list of all responsibilities, duties, or qualifications associated with the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.
