3+ years of residential HVAC service experience, including 1-2 years in a leadership role
Strong diagnostic and technical knowledge of residential HVAC systems
EPA 608 Universal certification required
Texas TDLR ACR license strongly preferred
Experience with field service software, preferably ServiceTitan
Proven ability to drive KPIs and hold a team accountable
Valid driver's license and insurable driving record
Responsibilities
Lead, coach, and develop a team of residential HVAC service technicians
Run daily service operations, including scheduling and call flow
Own service KPIs such as average ticket and tech productivity
Conduct ride-alongs and quality checks to enhance standards
Handle customer escalations and warranty issues effectively
Manage truck stock, tools, and equipment accountability
Collaborate with leadership on recruiting and retaining top technicians
Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off and sick leave
Company vehicle, phone, and tablet provided
Opportunities for growth within an expanding company
Full Job Description
Job Type
Full-time
Description
HVAC Service Manager | Infinity Texas Air | Forney, TX
Overview While others slow down, we're not. Infinity Texas Air is growing in Forney and the east Dallas suburbs, and we need a hands-on HVAC Service Manager to lead our service team. You'll build the team, coach the techs, and own the numbers. If you're the person techs call when a job goes sideways, and you'd rather build a team than babysit one, this role is for you.
Responsibilities
Lead, coach, and develop a team of residential HVAC service technicians
Run daily service operations with dispatch and the CSR team: scheduling, call flow, and capacity
Own service KPIs, including average ticket, conversion rate, membership sales, callbacks, and tech productivity
Do ride-alongs, field training, and quality checks to raise technical and customer-service standards
Handle customer escalations and warranty issues, and own the fix
Manage truck stock, tools, and equipment accountability
Partner with leadership on recruiting, onboarding, and retaining top technicians
Keep work compliant with code, safety, and company standards
Requirements
Qualifications
3+ years of residential HVAC service experience, including at least 1-2 years leading or supervising technicians
Strong diagnostic and technical knowledge of residential HVAC systems
EPA 608 Universal certification required
Texas TDLR ACR license strongly preferred
Experience with field service software, with ServiceTitan strongly preferred
Proven ability to drive KPIs and hold a team accountable
Valid driver's license and insurable driving record
Why Join Us
[PENDING GM CONFIRMATION: $90,000-$115,000 base salary depending on experience and licensing, plus quarterly performance bonuses up to $15K annually]
Medical, dental, and vision
401(k) with match
Paid time off and sick time
Company vehicle, phone, and tablet
The backing of Blue Cardinal Home Services Group, with room to grow as we expand
