HVAC Service Manager

Join the Heritage Home Service team as a Residential HVAC Service Manager in Boxborough, MA!

Responsibilities

• Oversee and lead the residential HVAC service department, managing day-to-day field operations
• Supervise and mentor a team of HVAC technicians to maintain performance, safety, and customer satisfaction
• Drive team accountability and create a culture of continuous improvement
• Manage technician schedules, dispatch logistics, and job prioritization to maximize efficiency
• Provide direction and support for troubleshooting, installations, and repairs
• Monitor department KPIs and service metrics, implementing process improvements where needed
• Collaborate with internal teams and vendors to optimize service delivery and resource allocation
• Ensure compliance with all safety standards, regulations, and company protocols
• Address escalated customer concerns and ensure service excellence from start to finish
• Participate in recruiting, onboarding, and training efforts to build a strong and reliable team

Qualifications

• Proven experience in team leadership or service management within HVAC or related industries
• Deep understanding of residential HVAC systems and service processes
• Strong leadership, organizational, and communication skills
• Ability to manage operational details, scheduling, and team coordination
• Comfortable balancing field support with administrative duties
• Track record of leading teams toward measurable growth and performance
• Valid driver’s license and clean driving record

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with company match
• Company-paid Life and Long-Term Disability Insurance
• Optional Short-Term Disability and Voluntary Life Insurance
• Generous Paid Time Off and Holiday Schedule
• Fully stocked company vehicles and tool stipend

• Continuous training opportunities

Compensation: $120,000-150,000 (based on experience)

Location Boxborough, MA

Apply Today!

If you're a skilled professional who takes pride in doing things well and wants to be part of a team that truly supports your growth, apply today!