Polestar Plumbing, Heating & Cooling is growing fast, and we're looking for a
performance-minded HVAC Sales Manager to lead, coach, and drive growth within our HVAC Sales and Service teams. We're looking for a strong sales leader who knows how to develop people, maximize revenue opportunities, improve sales performance, and build a high-performing team. If you excel at coaching, analyzing KPIs, driving revenue, and delivering an exceptional customer experience, this role is built for you.
What You'll Be Doing- Lead, coach, and develop HVAC sales and service technicians to drive performance, increase revenue, and consistently achieve daily, weekly, and monthly sales goals.
- Own and improve team performance across key sales and operational metrics, including:
- Revenue per Technician / per Day
- Average Ticket & Close Rate
- Membership Conversions & Renewals
- Sales Conversion & Revenue Growth
- Recall Percentage
- Customer Satisfaction / Google Reviews
- Conduct daily huddles, ride-alongs, one-on-one coaching, and performance reviews focused on sales techniques, customer communication, and revenue growth.
- Develop and implement sales strategies that maximize opportunities on every service call while maintaining trust, transparency, and an exceptional customer experience.
- Coach technicians on presenting solutions, overcoming customer objections, building value, and increasing average ticket size through service-based selling.
- Monitor sales performance, identify trends and opportunities, and use data-driven insights to improve close rates, revenue per technician, and overall profitability.
- Ensure technicians follow Polestar's sales processes, pricing strategies, customer service standards, and safety protocols.
- Partner with dispatch and operations leadership to optimize capacity, call flow, job accuracy, and revenue opportunities.
- Collaborate with leadership to establish monthly sales targets, monitor KPIs, and implement accountability and performance improvement plans.
- Drive membership sales, customer retention, and recurring revenue through effective coaching, training, and team engagement.
- Ensure ongoing training in technical diagnostics, sales presentation, customer experience, and consultative selling.
- Foster a positive, competitive, and accountable team culture focused on personal development, sales growth, and customer satisfaction.
What You Bring- Proven experience leading and developing sales teams, preferably within residential HVAC, plumbing, or another home services environment but not required.
- A strong track record of driving revenue growth, improving sales performance, and achieving measurable results.
- Ability to analyze sales data, interpret KPIs, identify performance gaps, and develop strategies to improve results.
- Excellent coaching, communication, and leadership skills, with the ability to motivate teams and hold individuals accountable.
- Experience training teams in consultative selling, objection handling, closing techniques, and customer relationship development.
- Strong understanding of sales metrics such as average ticket, close rate, revenue per technician, and membership conversions.
- Operational mindset with an understanding of efficiency, profitability, process compliance, and customer care.
- Ability to balance sales growth with a customer-first approach, ensuring recommendations are focused on customer needs.
- Ability to excel in a fast-paced, growing service company and adapt sales strategies to meet evolving business goals.
Location: 9875 Widmer Rd, Lenexa, KS 66215
Salary Description
$115000-$160000
