The Residential Service HVAC Manager oversees the daily operations of a residential HVAC service division. This role is responsible for managing technicians, ensuring high-quality service delivery, maintaining safety and compliance standards, and driving profitability through efficient scheduling, customer satisfaction, and team development. The ideal candidate combines strong technical expertise with leadership, communication, and business management skills.
Responsibilities:
- Lead, supervise, and mentor a team of residential HVAC service technicians and apprentices
- Plan, schedule, and dispatch service calls to maximize efficiency and customer satisfaction
- Ensure all work complies with state and local codes along with all company safety regulations
- Conduct regular performance evaluations, coaching, and training for team members
- Oversee troubleshooting, diagnostics, and resolution of complex HVAC issues
- Manage inventory, tools, and materials to ensure technicians are properly equipped
- Monitor job costs, labor hours, and departmental profitability
- Develop and implement strategies to improve service quality, productivity, and revenue
- Handle escalated customer concerns and ensure positive resolution
- Collaborate with sales teams to identify opportunities for service upgrades and maintenance agreements
- Maintain accurate records of service calls, inspections, and compliance documentation
Qualifications:
- 5+ years of experience in residential HVAC service, with at least 2 years in a leadership role
- Strong knowledge of HVAC systems, troubleshooting, and mechanical code requirements
- Proven leadership and team management skills
- Excellent communication and customer service abilities
- Experience with service management software and scheduling systems
- Valid driver's license and insurable driving record
- Leadership and team development
- Problem-solving and decision-making
- Time management and organizational skills
- Financial awareness and budgeting
- Customer-focused mindset
- Adaptability in a fast-paced service environment
Compensation:
- Competitive Pay: $75,000 - $90,000, based on experience
- FREE Health insurance option, dental, vision, and company-paid life insurance
- 401 K with company match
- Paid time off and holidays
- Career Development: Ongoing training and advancement in a multi-trade environment
- Field Ready Support: Company-Provided vehicle, phone, and uniforms for qualified roles
Working Hours: Monday through Friday 8:00-5:00
Career Path: This role can advance into senior operations management, general management, or executive leadership positions within the organization.
Pay Range: $75,000 - $90,000 per year
