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Are you an experienced HVAC professional ready to take the next step in leadership? One Hour Heating & Air, Charlotte's leading residential HVAC service provider, is seeking a Field Service Supervisor to lead, develop, and support our exceptional service team. This position is designed to work out in the field, sometimes alongside our service technicians.
In this
critical role, you'll oversee the daily scheduling, performance, and development of our HVAC service technicians to ensure every customer receives top-quality service, repairs, and care. You'll also handle escalated service calls, perform second opinions and diagnostics, and drive higher-level service opportunities-all while enjoying the chance to earn service and lead commissions.
We're looking for a
proactive leader who is organized, communicative, and committed to excellence-not only in the technical side of HVAC but also in
building strong relationships with team members and customers alike.
What You'll Do:- Run advanced-level service calls.
- Oversee and manage all service projects, resources, and technician teams.
- Schedule, train, mentor, and evaluate service personnel; set daily priorities and hold team members accountable.
- Approve parts, materials, tools, and equipment requests.
- Ensure all work meets or exceeds customer expectations, company standards, and local codes; conduct job site inspections as needed.
- Review service reports and confirm accurate documentation and adherence to procedures.
- Identify training needs and make recommendations to the Service Manager.
- Handle escalated customer concerns with professionalism, clear communication, and timely resolution.
What You Bring:- Minimum 10 years of proven residential HVAC service experience (light commercial experience considered).
- Previous leadership or supervisory experience in the HVAC industry.
- North Carolina HVAC licensure is a plus, with company-sponsored support available to achieve licensure if not currently held.
- Strong knowledge of HVAC concepts, practices, and procedures.
- Excellent organizational, problem-solving, and leadership skills.
- Outstanding communication and customer service abilities.
- Valid driver's license with a clean driving record.
What We Offer:- Company-provided, well-maintained service vehicle.
- Paid vacation and holidays.
- Medical, Dental, and Vision insurance options.
- Short- and long-term disability coverage.
- 401(k) plan with company match.
- Accident insurance.
- Referral bonus program.
- Company-paid uniforms.
- Opportunities for professional growth and advancement within the company.
This is a key role with room for influence, growth, and rewards. If you're ready to make an impact and help shape the success of our service team, we'd love to meet you.
Apply today by submitting your updated resume!
Compensation: $75,000.00 - $100,000.00 per year
Join the Charlotte One Hour Team!We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first.
- Pay- We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate.
- Flexibility- We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
- Career Path- We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.
