Job DescriptionThe HVAC Regional Training Manager delivers sales, operational, and business training programs for Factory Direct store employees, Store Managers, Territory Managers, contractors, and dealers across the Northeast region (NY, NJ, NH, PA). This role focuses on building sales capability, improving operational excellence, and driving business results through effective training delivery, needs analysis, and program management. The position requires extensive travel between store locations and strong expertise in HVAC wholesale distribution sales and operations.
KEY RESPONSIBILITIES:TRAINING DELIVERY & FACILITATION- Deliver engaging sales and operational training to Territory Managers, Counter Sales Associates, contractors, dealers, and store personnel
- Train on product features, advantages, and benefits to enable effective selling of HVAC equipment with basic understanding of HVAC systems
- Facilitate Kitchen Table Sales training and emerging B2B/B2C sales methodologies for contractors
- Provide counter sales training focused on contractor engagement and increasing lines per order
- Deliver business training, operational procedures, and Cloud Suite Distribution (CSD) systems training
- Adapt facilitation approach based on audience needs using adult learning principles
TRAINING MANAGEMENT & ADMINISTRATION- Manage all training through Litmos Learning Management System including enrollment, tracking, and completion verification
- Ensure training completion across all Factory Direct stores in the region
- Schedule and coordinate training sessions across multiple locations
- Monitor training effectiveness and impact on sales and operational metrics
NEEDS ANALYSIS & PROGRAM IMPROVEMENT- Conduct ongoing needs assessments by observing store operations and engaging with stakeholders
- Proactively identify training gaps that impact sales performance and operational efficiency
- Collaborate with Operations Directors, Store Managers, and Territory Managers to understand business challenges
- Develop and update training content when programs need enhancement
- Provide recommendations for new training initiatives based on identified needs
STAKEHOLDER COLLABORATION- Partner with Factory Direct leadership to align training with business objectives
- Build credibility with Territory Managers, contractors, and store personnel as a trusted advisor
- Collaborate with Learning & Development team to share best practices
- Respond professionally to feedback and adjust training approaches accordingly
TRAVEL & REGIONAL COVERAGE- Travel extensively (65-75%) throughout the Northeast region to provide on-site training and support at Factory Direct locations
- Maintain flexibility to adjust schedule based on training needs, new store openings, and business priorities
QualificationsREQUIRED QUALIFICATIONS- High school diploma or equivalent required; associate or bachelor's degree preferred
- Must live near a major airport for quick travel options to Factory Direct stores
- 3+ years of sales experience in HVAC wholesale distribution or related industry
- 3+ years of operational experience in HVAC distribution, counter sales, or territory management
- 3+ years of experience delivering training to adult learners in a professional setting
- Valid driver's license with clean driving record
SALES & OPERATIONAL EXPERTISE- Strong understanding of HVAC contractor business models and buying behaviors
- Proven success in B2B sales, preferably selling HVAC equipment to contractors and dealers
- Knowledge of wholesale distribution operations, counter sales processes, and territory management
- Understanding of how to increase sales effectiveness and lines per order in counter sales environments
- Familiarity with evolving sales methodologies including Kitchen Table Sales and modern B2B/B2C approaches
TRAINING & FACILITATION SKILLS- Demonstrated ability to facilitate engaging training sessions using adult learning principles
- Strong presentation and communication skills with ability to influence and inspire
- Experience using Learning Management Systems for training administration and tracking
- Proficiency creating training materials using Microsoft Office (PowerPoint, Word, Excel)
- Ability to translate product features into compelling advantages and benefits
Additional InformationYour well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!
