Full Job Description
HVAC/R Technical Service Advisor
Position Overview
The Technical Service Advisor's responsibility is to ensure sure the services we are providing meet G.E. Mechanical quality standards. As a Technical Service Advisor you will review work completed by technicians, provide technical guidance, and confirm ticket completeness. This position fills the gap between completed field work and final customer invoicing to ensure quality and accuracy.
Responsibilities
Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
Correspond with technicians to clarify any technical information
Report quality issues or concerns to management, work through resolutions when applicable/directed
Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers' long-term goals
Extract pull-through work from service calls and preventative maintenance visits
Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
Develop meaningful relationships with customers to encourage trust and loyalty
Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
Follow up with customers on quoted work and coordinate with service team if approved
Stay current with changing industry standards
Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
Work with management to meet company goals and deliverables
Minimum Qualifications
Education/Experience:
High School diploma or GED
Five (5) years' experience in mechanical service, mechanical field estimating, or related field
OR
Bachelor's degree in Engineering, Construction Management, or related fields and two (2) years' experience in Project Management and/or estimating, at least two (2) years of experience in a leadership role in mechanical service operations
Preferred Qualifications
HVACR Mechanical Technical Expertise
Field estimating experience
Ability to multitask in a fast-paced environment
Verbal & written communication skills
Attention to detail and organization
Proficiency in Microsoft Word, Excel, & Outlook
*** REWARDING YOUR PERFORMANCE ***
Competitive Salary, commensurate with experience
Company paid vacation and holidays
Company health care, vision, & dental benefits
401k plan with Company match
Company paid life insurance
Education and training provided with monetary incentives available for education courses completed
Eligible for performance and company-based bonuses
Salary Range: $80k - $90k
