SUMMARYM3 Service Lead Service Technician will routinely perform the same tasks as a Service Technician with the added responsibilities of managing, evaluating, training, and mentoring the Service Technicians under his charge.
RequirementsESSENTIAL DUTIES AND RESPONSIBILITIES include but not limited to the following:
- Evaluate technicians' skill and report to Service Manager
- Assist in developing individualized training for technicians.
- Train and encourage technicians on pull through and quoting
- Assist in developing financial success of Service Technicians (as related to job margins and efficiency).
- Provide technical assistance and support to technicians.
- Assist in training other technicians and staff in HVAC preventative maintenance systems
- Follow and enforce all pertinent rules and regulations, guidelines, safety orders, departmental operating procedures, and safety regulations to ensure that work is performed in compliance with applicable law.
- Monitor technicians to maintain all company tools, equipment, and company vehicle.
- Assure technicians employ good housekeeping practices at all job sites.
- Insure/assist technicians complete all paperwork in a timely manner including invoices, quote requests and weekly timesheets.
- Establish and maintain positive relationships with customers
- Respond to emergency service requests
- Prepare and submit requests for supplies and equipment when leading a project.
- Complete all paperwork in a timely manner including invoices, quote requests and weekly timesheets.
KEY CHARACTERISTICS- Integrity in all interactions with customers and team members
- Excellent work ethic
- Team player
- Attention to detail
- Willingness to travel and work overtime, when necessary
QUALIFICATIONS
- The Lead Technician must show a high level of proficiency in knowledge/skill and ability to execute and train others on replacement, installation, service, and repair of a wide variety of HVAC systems equal to a Journeyman level.
- Listed below are examples of the required knowledge and skills.
- Knowledge/experience of replacement, installation, service, and repair of a wide variety of HVAC systems
- Knowledge/experience of troubleshooting HVAC systems to determine the cause of the malfunction
- Knowledge/experience in performance of scheduled maintenance inspections and adjust, clean, and calibrate various systems to assure proper system operation
- Knowledge/experience in repair/trouble shoot wiring and electronic components associated with automated building management systems
- Knowledge/experience in replacing expansion valves, compressors, motors, coil units and other component parts
- Knowledge/experience in detecting and cleaning refrigerant systems from hermetic burnouts, evacuate, and charge systems
- Knowledge/experience in checking distribution systems for proper velocity, volume, temperature, pressure, etc.
- Understanding key elements; Air Balance, Static Pressure, refrigerant dynamics.
- Knowledge/experience in determining the cause of, and correct, condensation problems
- Use and understanding of tools related to HVAC (Hand tools, electronic meters, reclaim systems, etc.)
- Familiar with the design of HVAC systems including installation and/or modification to existing systems.
- Knowledge/experience in preparing and submit requests for supplies and equipment when leading a project.
- Completed all paperwork in a timely manner including invoices, quote requests and weekly timesheets in a timely manner.
- Knowledge/experience in HVAC system start-up procedures
EDUCATION and/or EXPERIENCE
- High school diploma or general education degree (GED)
- Ten (10) or more years of experience working with complex HVAC systems and equipment including package units, boxcar units, Split systems, Mini splits, VRF systems, VAV systems, Chillers, Cooling towers and Water sourced heat pumps and heavy rigging.
- Refrigeration and boiler experience a plus, though not necessary
- Computer literate with the ability to navigate software programs via a tablet or smartphone
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, plans, sketches, blueprints, and procedure manuals and relay that information to technicians and/or support staff.
- Good communication skills (both verbal and written)
- REASONING ABILITY
- Ability to apply common sense understanding and carry out instructions furnished in written, oral, or diagram form.
- Troubleshoot and problem solve complex situations involving several variables
- CERTIFICATES, LICENSES, REGISTRATIONS
- Industry certification (e.g., UTI, NATE) a plus.
- EPA Certification (Universal preferred)
- Possession of a valid driver's license with an acceptable driving record for the previous three years
- Other qualifications or certificates continued education recommended
PHYSICAL DEMANDS
- Working in a harsh environment while exposed to the elements
- Climbing ladders, lifting materials, bending, and working on overhead equipment
- Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Benefits- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Training & Development
- Company Vehicle
- Fuel Card
- Phone Allowance
- iPad
- Onsite Gym
Hourly Wage: $45hour - $55/hour DOE
