About the Role: As the HVAC Installation Manager, you will play a crucial role in overseeing our installation operations, managing a team of skilled technicians, and ensuring the successful completion of HVAC installation projects & associated permits.
Key Responsibilities:- Lead and manage a team of HVAC installers, providing guidance, training, and support to ensure exceptional performance and customer satisfaction.
- Set expectations for each installation, including safety and code requirements.
- Coordinate with installation technicians, installation coordinators, permitting department, warehouse/inventory manager, fabrication, and sales manager to complete jobs on time and within budget.
- Review and sign off all materials are staged properly each afternoon for the next morning including that all materials and equipment match each order.
- Follow installation preparation checklist to ensure next day staging and preparations are completed.
- Conduct ad-hoc coaching sessions to enhance the skills and knowledge of installation technicians, ensuring high-quality installations.
- Monitor the performance of installation technicians, providing feedback and guidance for improvement.
- Promote enthusiasm and brand loyalty during daily huddles, team meetings, and one-on-one interactions.
- Establish and maintain customer rapport to ensure the highest levels of satisfaction ensuring customers complete a post-install review online.
- Resolve customer complaints quickly and favorably, following the company's established procedures.
- Analyze and control job expenses to meet budgetary requirements ensuring appropriate gross profit is achieved.
- Provide technical support for both HVAC service and install departments as needed.
- Rotate as manager on-call coverage for HVAC department as needed.
- Run installation and warranty recalls only when installation crews are unavailable due to revenue scheduled jobs.
- Work closely with the install coordinator to coordinate, communicate, and complete all billing for sub-contracted work and ensure customers register HVAC systems for warranty purposes.
- Perform site visits to all installations taking place each day and complete remote (virtual) visits where needed to ensure all installs are inspected each day.
- Identify missing opportunities from sales team during installation process for post-sale membership, extended warranties, accessory add-ons, etc. Present opportunities to the customer before leaving the home to ensure opportunity is recaptured.
- Inspect and track all HVAC install trucks and equipment to ensure the team and its fleet are in a clean and operational state.
- Manage weekend & afterhours installations including the rotating on-call installation crew scheduling.
Qualifications: - Proven track record in HVAC installation.
- At least 5 years of supervisory experience.
- Proficiency in computer applications and HVAC software.
- Excellent presentation skills, able to convey confident and decisive messages.
- Strong multitasking abilities, enjoying working in the field with diverse teams on varied projects.
- Exceptional organizational and time management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
- Valid driver's license and a clean driving record.
Interpersonal Qualifications: - Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
- Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
- Highly organized, ability to act quickly while still having attention to detail.
- Hold yourself to a higher standard and exhibit a high level of integrity.
