Current H3-1 HVAC license in North Carolina or South Carolina required
Minimum 3 years of residential HVAC installation experience
Proven ability to train and develop others
Valid driver's license with an acceptable driving record
Acceptable criminal background check
Experience with ServiceTitan is a plus
Responsibilities
Facilitate and perform quality and safety inspections on new installations
Provide feedback, support, and coaching to Installation Technicians
Collaborate with service, dispatch, and warehouse departments for timely customer service
Resolve escalated customer disputes and complaints effectively
Plan and coordinate installations, communicating clear goals to technicians
Foster a fun and nurturing culture aligned with company values
Incorporate safety topics into coaching and training sessions
Benefits
Monthly bonus potential
Additional $12,000 annual compensation for maintaining required HVAC license
Opportunities for professional development and training
Supportive team culture focused on integrity and customer satisfaction
Full Job Description
Overview
As the HVAC Install Manager, you'll oversee all residential and/or commercial HVAC installation operations, manage and develop a team of skilled installers, ensure quality workmanship, maintain safety and efficiency standards, and help drive customer satisfaction at every stage of the project.
Compensation:
$80,000/yr + monthly bonus potential
Additional $12,000 annual compensation for maintaining the required H3-1 HVAC license
What YOU Will Do:
The HVAC Installation Manager facilitates and performs quality and safety inspections on new Installations. Troubleshoot, and resolve installation and start-up issues.
Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Installation Technicians.
The HVAC Installation Manager will partner with service, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures.
Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term resolution and provide daily feedback to HVAC Operations Manager.
Plan, forecast, and coordinate Installations. Communicate clear goals and expectations to Installation Technicians.
Help instill a fun and nurturing culture with Integrity Home Solution Core Values.
Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions. Monitor and act on trends involving Installation Technician callbacks and service opportunities.
What We Need From YOU:
A current H3-1 HVAC license in North Carolina or South Carolina is required for consideration
At least 3 years of residential HVAC installation experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems.
Must have the ability to train others.
Must have valid drivers license with an acceptable driving record
Acceptable criminal background check
A valid driver's license (because we're on the move!)
Experience with ServiceTitan is a plus, but not required
