Under general supervision, the HVAC Controls Systems Technician Team Leader oversees the day-to-day activities of the field technician team, plans monthly technician routes, and supports the performance of the assigned business. This role balances customer satisfaction, safety compliance, and financial goals while helping ensure consistent service delivery and strong operational results.
Key Responsibilities- Oversee day-to-day activities of the field technician team and plan monthly technician routes.
- Analyze team performance and recommend changes to improve profitability, safety, and client satisfaction.
- Supervise assigned teams and ensure developmental plans are in place.
- Coordinate the team's work with sales to support sales opportunities, including installation opportunities.
- Ensure serviced account portfolios achieve growth, proper profit levels, and customer satisfaction.
- Implement plans to comply with HVAC operational standards and monitor performance against expectations.
- Drive service and installation operational review meetings, including review of bids and estimates for accuracy.
- Recruit, hire, and retain operational staff while supporting performance reviews and development plans.
- Use workforce management tools and resource deployment practices to support effective execution.
- Perform other managerial responsibilities related to business plans, account management, and customer satisfaction.
How You Will Do It- You will lead with accountability, safety, and integrity, ensuring the team delivers dependable results for customers and the business.
- You will stay close to the work, remove obstacles quickly, and keep focus on the activities that most affect service quality, profitability, and customer satisfaction.
- You will coach consistently through monthly one-on-ones, clear performance expectations, operational reviews, and development plans.
- You will use business plans, branch workforce management tools, and operational data to track performance and make practical improvements.
- You will work closely with sales, branch, and region resources to support opportunities, surface market potential, and align field execution with business direction.
- You will build a culture of continuous improvement by reviewing processes, auditing effectiveness, and making timely changes when performance can be improved.
- You will win as one team by collaborating across functions, sharing standard processes, and valuing different perspectives in decision-making.
- You will ensure contractual obligations are completed and that HVAC standards are followed consistently across the assigned business.
Qualifications- Bachelor's degree in Engineering or Business, or equivalent working experience.
- A minimum of five years of progressive operational experience in HVAC services.
- Three years of experience in a management role with responsibility for the productivity and development of others.
- Experience supervising teams, managing field execution, and supporting customer-facing service operations.
- Strong communication, coaching, and cross-functional coordination skills.
- Ability to analyze operational performance and recommend improvements that support safety, quality, and financial outcomes.
Nice to Have- Master's degree.
- Eight years' experience in an operational HVAC role with leadership responsibilities.
- Six Sigma Green Belt.
- Johnson Controls Metasys experience.
Why Join Us- Medical, dental, and vision coverage available day one.
- Extensive product and on-the-job/cross-training opportunities with strong resources to support your growth.
- An encouraging and collaborative team environment.
- Dedication to safety through the Zero Harm policy.
- JCI employee discount programs through The Loop by Perk Spot.
If you are ready to lead a high-performing HVAC field team and make a meaningful impact for customers, we invite you to apply.
HIRING SALARY RANGE: $76,100-104,600
(Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.
