Human Services Supervisor-CASA

Salary : $100,171.44 - $127,846.92 Annually
Location : DJJC-2801 10th St, Everett, WA
Job Type: Full-Time
Job Number:
Department: Human Services
Division: Human Services CASA
Opening Date: 08/21/2026
Closing Date: Continuous

Description
Join our Snohomish County Human Services

Office of the Court Appointed Special Advocate (CASA) Division

Open to Internal and External Applicants
About This Position:

You would supervise our Program Coordinators - the staff who coach, guide, and support our volunteer advocates. Your work reaches children through them: you provide one-on-one support and guidance to each coordinator, and you keep watch over case compliance and quality across the program. When something cannot be resolved at the coordinator level, or carries risk to a child, a case, or the county, you and your coordinator work it through together - sometimes joining them in the conversation with the volunteer, sometimes carrying that conversation yourself - and you bring it to your Division Manager right away.
That takes strong systems and steady attention - case planning and monitoring, volunteer and child contact requirements, continuing education and eligibility tracking, and reliable data. It also takes knowing the rules that govern our work: Washington State RCWs, the
Superior Court Guardian ad Litem Rules (GALR), our MOU with DCYF, CASA Division policy, and National CASA/GAL Association standards.

Our supervisors share the full scope of this classification, and the Division Manager sets assignments based on what the program needs - so over time your work may also include public records, grant writing and monitoring, administrative functions, training, outreach and volunteer recruitment, or special projects. Your first assignment is a starting point, and there is room to broaden your experience as the program grows.

About You:

You care deeply about children, and your background exemplifies servant leadership - you have supervised teams, and the people who reported to you grew professionally because of it. You bring real experience with vulnerable populations and the systems that serve them.

You are a solutions-oriented problem solver who brings ideas forward rather than only concerns. You are tech-savvy and notice when a process could be smarter than it is - and you are comfortable making the case to your Division Manager first, then following through and seeing it done.

You work alongside your team and never ask anyone to do something you would not do yourself. You also know how to take charge - to give clear direction, to hold a standard, and to deliver a hard message with confidence and care. You notice good work out loud, and you believe supporting people and expecting a lot from them are the same act, not competing ones.

Important Position Requirements:

• This is an on-site position and is not eligible for a remote or hybrid schedule. Daily in-office presence is expected. Being here is how you support your team, stay close to our volunteers, and work alongside the other supervisors and the Division Manager.
• Evening and weekend work is an ongoing part of this role, not an occasional occurrence. Trainings, volunteer support, outreach, and staff supervision regularly fall outside traditional business hours. Our volunteers give their evenings and weekends to this work, and we meet them where they are.
• A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment.

What We Offer:

We are proud to offer an outstanding benefit package to employees and their dependents, including:

• PERS retirement contributions
• Excellent medical, dental, and vision insurance
• Long-term disability and life insurance
• 40-hour work week; 11 paid holidays plus 2 bonus floating holidays
• Paid sick leave and vacation

Recruitment Timeline:

This is a continuous recruitment to fill one (1) immediate vacancy and to create an eligibility registry for future Human Services Supervisor openings in the CASA Division. Applications will be reviewed on an ongoing basis, and interviews will be scheduled with qualified candidates as they are identified, with first interviews anticipated to begin the week of August 31, 2026. This posting will remain open until the immediate position is filled and the registry is established.

Background Screening:

Job offers are contingent on successful completion of reference and background checks. To be considered for hiring, applicants must consent to a background check initially and every year thereafter, including:

• Criminal History Screening
• Child Abuse & Neglect History
• Screening through the National Sex Offender Registry

Please reach out to Joeann Turck at with any questions regarding this job posting.

To provide leadership, supervision, and technical guidance to staff within assigned Human Services program areas. Responsible for implementing programs and coordinating program operations, including work assignments, performance evaluations, and issue resolution to ensure the delivery of quality services that meet program goals and standards.
Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

1. Supervises and participates in designing one or more human services programs or projects, including planning, establishing goals and objectives, budgeting, subcontracting, and developing program monitoring and evaluation systems.
2. Supervises and evaluates the work of direct report employees as required; advises, instructs, trains, and assigns work to employees as necessary; participates in the selection of new employees and makes recommendations regarding the hiring, discipline, transfer, and termination of employees.
3. Prepares reports and other documents as needed; completes and/or reviews documentation such as work orders and timesheets; reviews time and material reports and maintains work records; oversees preparation and maintenance of program documentation, reports, and records; ensures accuracy and timeliness of data collection and reporting; and implements systems to improve documentation efficiency and compliance.
4. Participates with other members of the Human Services Department management team in identifying and achieving department goals.
5. Monitors and evaluates operations against established program goals; develops corrective action plans in areas of insufficient performance; and develops annual and other reports as required.
6. Prepares reports on program operations in area of responsibility, supervises information gathering and research to facilitate proper use of services and funds.
7. Responds to inquiries regarding specific problems or issues in the area of assignment; notifies the Division Manager and Director of sensitive issues, including politically sensitive matters, compliance concerns, and emerging trends in industry and/or public feedback
8. Participates in coordination of activities with other division and departmental programs, county agencies and community as needed; provides leadership to local initiatives, coalitions and projects as directed; acts as an advocate for program/project as appropriate.
9. Works in a cross-disciplinary and interdepartmental manner to best meet the needs of the department's clientele.
10. Assures compliance with statutes, regulations, and other guidance; participate in development and implementation of quality assurance measures; and maintains program standards to meet funding and, as applicable, accreditation requirements.

STATEMENT OF OTHER DUTIES

1. May perform the duties of all direct report employees.
2. Perform related duties as required.

Minimum Qualifications

A Bachelor's degree in business, public administration, social sciences, or other field directly related to human services; PLUS, four (4) years of progressively responsible experience in the administration of human services programs, including two (2) years of supervisory or leadership experience OR any equivalent combination of education, training, and/or experience that provides the required knowledge and abilities. Must pass job-related tests.

SPECIAL REQUIREMENTS
A valid Washington State Driver's License, unrestricted except as to vision, is required prior to appointment. Depending on the program assignment, applicants may be required to pass additional screening relevant to the position.
Additional Information

KNOWLEDGE AND ABILITIES
Knowledge of:

• Governmental and private sector human services programs and systems;
• Principles, practices, and techniques in area of assignment;
• Principles, practices and procedures involved in the planning, development, administration: budgeting, monitoring, and evaluation of such programs;
• The literature, trends and developments in the area of specialty;
• Supervisory and personnel management procedures and practices;
• Use of applicable technology.

Ability to:

• Plan, organize, and coordinate work through professional employees and supportstaff;
• Establish and maintain effective working relationships with department heads, associates, employees, representatives of other agencies and with thegeneral public;
• Develop work plans, schedules;
• Analyze and evaluate operations and take effective action to correct deficiencies andresolve problems;
• Ability to express self clearly and professionally both orally and in writing;
• Prepareavarietyofcorrespondence,reports,andotherwrittenmaterialsand documents;
• Develop, interpret, and apply policies related to the program(s) supervised;
• Advise, support, and motivate employees and assure effective working relationships with public, co-workers, advisory groups, county, city, state, and federal officials.
• Utilize computer technology for management of program data.

SUPERVISION
This position reports to a Division Manager as assigned. General goals and objectives are established by the Division Manager. Work is performed with considerable independence and is reviewed through meetings, reports, and results obtained.

WORKING CONDITIONS
The work is performed in the usual office environment with trips to other locations to deliver services, conduct community partner and subcontract site visits, attend community meetings, and coordinate or deliver other program activities. The employee is required to work evenings, weekends and holidays as necessary. No heavy lifting required.

Accommodations for individuals with disabilities are provided upon request.
Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.
Visit to learn more about the following benefits.

County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Account