Human Services Quality Analyst Manager

QUALITY ANALYST MANAGER

Human Services

2027 Hiring Range: $78,396 - $93,329 annually

Position Summary and Job Duties

The Human Services Quality Analyst Manager, reporting to the Director of Human Services, will help to improve access to medical assistance programs and services for Kenosha County citizens and assure the quality and cost-effectiveness of county-supported programs through performance and outcome monitoring, quality improvement strategies and troubleshooting. This position will assist in utilization review and trend analysis; assist the administration to assure accessible, quality care; and assist with special projects throughout Human Services. Job duties include:

• Work with Kenosha County's network of service providers to establish and monitor contract performance and consumer outcome measures for contracted services
• Provide supervision for the human services quality specialists and CCS Regional coordinator
• Provide quality oversight of all Human Services Medical Assistance (MA) programs
• Develop/improve systems for reporting and reviewing monthly progress on performance measures and persons served to assure that goals are met and target populations are reached
• Serve as liaison between Fiscal and Divisions related to MA programs
• Identify system barriers to service quality or cost effectiveness; initiate quality improvement strategies such as NIATx, using stakeholder teams
• Assist in troubleshooting with issues that may affect service delivery or costs, including review of regulations and communication with state officials
• Respond to and address consumer and family concerns
• Facilitate special projects to improve community programs while assuring services reach diverse populations
• Review monthly core service reports against performance goals relative to service units, persons served and other objectives; quarterly review of consumer outcome measures and follow up with management and providers
• Facilitate quality improvement projects, assembling key stakeholders to identify and test system changes to improve quality or cost effectiveness of services
• Serve as Client Rights Specialist and acts as a liaison for providers on family concerns while respecting consumer privacy rights
• Produce outcome presentations for the County Executive and County Board
• Conduct specific case reviews with contracted staff at remote locations
• Monitor consumer centered outcomes for specific programs
• Cross train job duties with the Human Services Contact Specialist to provide back up for core duties and staff supervision
• Performs other work as required or assigned

Success Factors

Knowledge of:

• Advanced skills in Microsoft Programs including Excel, Power Point

Skill in:

• Analytical and problem-solving skills
• Excellent communication and presentational skills
• Excellent writing skills
• Excellent organizational skills

Ability to:

• Perform at a high degree of accuracy and have attention to detail
• Work respectfully in a diverse and inclusive environment

Job Requirements, Education, Training and Experience

Required Education and Experience

• Bachelor's degree in Public Administration, Social Work, Psychology or related field
• At least 3 years administrative experience in human services
• Knowledge and experience with Medical Assistance billable programs

Preferred Education and Experience

• Master's Degree in a mental health or related human services field (e.g., Social Work, Psychology, Counseling, or Marriage and Family Therapy)
• Three+ years administrative experience in quality improvement, program evaluation or program supervision
• Or any combination of education, training and experience which provides the required knowledge, skills and abilities

Benefits

• Health, dental and vision insurance effective first of month following 30 days of employment with the ability to reduce premium contribution through participation in a wellness program
• Flexible Spending Accounts
• Employee Assistance Program
• Paid Time Off
• Paid Volunteer Time
• Twelve Paid Holidays
• Retirement Plan: Participation in the Wisconsin Retirement System which includes county-paid life insurance
• Tuition Reimbursement

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands, including computer workstation and local travel by automobile
• This position may require sitting for extended periods of time

Selection Process

• Application Review - Qualifying
• Oral Interview - Qualifying
• Background Check - Qualifying
• Drug Screen - Qualifying

If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.

To learn more about the Kenosha County Department of Human Services, please visit: https://www.kenoshacountywi.gov/150/Human-Services

Applications must be submitted no later than Monday, November 30, 2026, at 12:00 noon.

The pay grade for this position is E10 (Min. $78,396 - Max. $108,262 annually).

We are located in Kenosha County, an expanding community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago. To see why Kenosha County is a great place to live, work, and play, please visit: https://www.visitkenosha.com/ or https://lifebalancedkenosha.com/.