Human Services Manager

Salary : $116,637.36 - $151,628.57 Annually
Location : various locations throughout Ventura County, CA
Job Type: Full-Time
Job Number: 0102HSA-26AB (JR)
Department: Human Services Agency
Division: HSA - Various Department
Opening Date: 10/16/2026
Closing Date: 10/29/2026 5:00 PM Pacific

Description
This posting is for the Ventura County Human Services Agency; vacancy location is All Sites.

THE POSITION
The Human Services Agency is seeking Human Services Manager who, under general direction, provide management and supervision to assigned administrative or departmental operations and services supporting the Human Services Agency. The Human Services Manager focuses on full management responsibility for strategy, planning, implementation, and evaluation of line operations and service delivery. This position typically reports to agency or department senior leadership and may supervise at least one level of direct reports.
Human Services Manager is a management classification and is not eligible for overtime compensation. Incumbents in these classifications are eligible for benefits at the MB4 level.

IDEAL CANDIDATE

The ideal candidate will possess a collaborative, integrative, and inclusive leadership style with demonstrated experience as a champion of implementing organizational change. They will have extensive experience working at a supervisory/management level in, or in collaboration with, a social service agency; proven work history evaluating the effectiveness of programs and services, and the ability to adapt in a fast-paced changing work environment. The ideal candidate will possess strong resource, administrative, and management skills; have a dynamic personality with excellent oral and written communication skills; be able to effectively cultivate collaboration and teamwork with internal and external collaborators; exhibit a strong understanding of and commitment to diversity, equity, and inclusion as a priority practice in strategy and decision making; have familiarity with the delivery of strength-based services which are mindful of different cultural and language traditions, as well as, trauma informed and healing centered engagement practices to ensure positive outcomes of integrated human services for vulnerable populations.

Ideal candidates will possess the following competencies:

• Adaptability & Flexibility - Responding positively to change and fluidly modifying behavior as the situation requires
• Communication - Respectfully delivering pertinent, truthful, and timely information and comprehending information delivered by others
• Critical Thinking & Problem Solving - Analyzing and evaluating information, problems, and options with logic and good judgment
• Cross-Divisional Collaboration - Facilitating collaboration across organizational units to accomplish common goals
• Engagement & Inclusion - Involving coworkers, teams, and outside partners for input, contribution, coordination, and shared responsibility
• Leadership - Establishing shared goals, values, and principles and strategically guiding others
• Managerial Courage - Addressing uncomfortable and/or interpersonally charged situations with bravery, poise, and tact in a timely, measured, and diplomatic manner
• Negotiation & Influence - Persuading, compromising, and working toward consensus to gain support and cooperation
• Organizational Culture Management - Establishing, adapting, and upholding norms, behaviors, and processes to support a coherent and effective institutional philosophy
• Performance Management - Improving employee effectiveness with honest and constructive feedback and dialogue
• Professional Integrity & Ethics - Demonstrating high standards of conduct and consistently adhering to sound moral principles
• Relationship Building - Developing and maintaining stable, mutually beneficial networks of cooperation among clients, coworkers, vendors, and other organizations
• Results Focus - Initiating tasks, meeting organizational goals, and committing to proficient accomplishment
• Staff Development - Supporting others in the pursuit of their goals and expansion of their potential through feedback, instruction, and encouragement
• Strategic Vision - Developing and communicating clear, compelling, long-term objectives aligned with the County's mission, values, and guiding principles

Examples Of Duties
Duties may include, but are not limited to the following:

• Plans, organizes, coordinates, and supervises the activities of subordinate administrative, technical or operations staff within a service area or division to meet the goals and objectives of the agency. Creates the conditions necessary for direct reporting staff to succeed, including utilizing coaching techniques, encouraging collaboration, and seeking staff's input to improve work processes.
• Prepares required reports and activity/work measurement reports; compiles and analyzes financial and statistical information to improve operations and/or change service delivery methods in alignment with current agency objectives.
• Analyzes needs, gaps and resource utilization data, and crafts data-based recommendations for optimizing resources.
• Designs effective work processes and monitors performance outcomes to meet agency goals and objectives, using approaches that promote employee engagement; respect for community voice; collaborative, integrated and healing-centered service delivery; continuous learning; diversity, equity and inclusion, and resource optimization.
• Markets the services of the unit, program, and agency; establishes and maintains an effective internal and external customer service program.
• Collaborates with other department and agency managers on policy matters and work challenges; ensures adherence to mandated policies and procedures and encourages changes to adopt best practices.
• Represents the County and the agency/department in contacts with other governmental agencies or departments, private organizations, and the public.
• Identifies opportunities for revenue maximization and enhancement activities, including collaborative efforts with partners and participation in pilot programs.
• Represents the department and agency in developing, negotiating, and monitoring contracts and contractor performance.
• May serve as liaison to technical, operations, or administrative staff to analyze new legislation, work methods or reporting requirements, set up and make enhancements to automated systems, train staff, and assist in presenting informational sessions to agency/departmental staff and staff from other agencies and departments.
• Performs other related duties as required.

Typical Qualifications
These are entrance requirements to the exam process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE
Extensive professional-level administrative, management, supervision, or lead operational experience which has led to the acquisition of the required knowledge, skills, and abilities. An example of qualifying experience may be obtained by the possession of a Bachelor's Degree in a related discipline AND a minimum of four years management, supervision or professional-level administrative experience within a multi-disciplinary public administrative or human service delivery system.

Substitution: Related experience as noted above may be substituted for the education requirement on a year for year basis.

DESIRED

• Four (4) or more years of supervising or managing social services programs in (or in collaboration with) a public agency
• Work history of resource management that achieves optimum outcomes or business results
• Highly developed skills in the areas of change management, time management, team leadership, and facilitation of work groups and meetings
• Excellent communication and interpersonal skills
• Possession of a master's degree in a related discipline
• Extensive knowledge of strengths-based, trauma informed and healing centered practices

NECESSARY SPECIAL REQUIREMENTS

• Must be willing and able to work evenings, overnight, weekends, and holidays.
• Must possess knowledge of State of California laws, rules, and regulations governing the delivery of social services applicable to the assigned department.
• Must be willing and able to travel in or out of the county, throughout the state of California, and out of state as needed.
• Some positions may require possession, prior to appointment, and maintenance of a valid California driver license.
• Strong communication skills, both written and verbal. Skills must be demonstrated in the completion of the employment application and supplemental questionnaire and will be evaluated during the probationary period.

WORKING CONDITIONS

Work is primarily performed in an office environment but may require visits to other organizations, agencies and departments, private businesses, client homes or work locations; and will require direct meetings with the public, co-located and external program partner