Human Resources Manager & Referral Coordination ManagerPermanent Full-Time 1.0 FTEThe Leduc Beaumont Devon Primary Care Network (LBDPCN) is seeking an experienced, people-focused Human Resources (HR) & Referral Coordination (RC) Manager to join our team.
Reporting to the Executive Director (ED), this unique leadership role is broad in scope as it combines traditional HR management with oversight of the RC team, business/finance/budgeting support, facilities management support, ED backup, Occupational Health & Safety (OHS) and social & wellness committee lead activities, and overall strategic planning.
This role is ideal for an HR professional who thrives on variety and brings flexibility, strategic thinking, creativity, innovation, sound judgment, relationship-building, and operational excellence to HR, organizational development, and program leadership. As a key ambassador of LBDPCN's values, you will help foster a workplace where employees can excel and flourish while delivering exceptional service to patients, primary care providers, and the community.
Duties and Responsibilities:Human Resources (60%)- Provide strategic and operational HR leadership and advice to the ED, leadership team, and employees, ensuring HR strategies, policies, programs, and practices align with organizational priorities, legislation, and best practices.
- Direct reports: one accounting assistant, one payroll administrator.
- Lead recruitment, talent management, onboarding, workforce planning, organizational development, succession planning, employee engagement, wellness, and retention initiatives to attract, develop, and retain high-performing employees and strengthen LBDPCN as an employer of choice.
- Lead compensation and benefits administration, including salary reviews, market analysis, salary structures, benefits enrolment and changes, claims resolution, and related reporting, in collaboration with the ED/Finance and benefits providers.
- Lead performance management and employee relations, providing confidential coaching and guidance on performance, workplace concerns, conflict resolution, attendance, accommodations, and other employee matters.
- Develop and maintain HR policies, procedures, processes, and documentation, and proactively identify and address people and organizational risks.
- Assess workplace environments and lead health, safety, wellness, and disability management initiatives, including identifying and mitigating physical, chemical, and ergonomic hazards.
- Support business management, financial oversight, reporting and budgeting activities.
- Foster a culture of integrity, collaboration, accountability, continuous learning, professional growth, employee well-being, and excellence, and support effective organizational change and communication.
- Provide backup to the ED as needed.
Referral Coordination Program Manager (30%)- Lead the Referral Coordinators (RCs) and Team Lead, including authorizing time sheets, performance evaluation and management, team building, team norms, and goal setting.
- Direct reports: five referral coordinators, including one team lead.
- Monitor program outcomes, identify operational risks and challenges, and provide recommendations to the ED.
- Ensure the program aligns with LBDPCN's strategic priorities, mission, vision, and commitment to quality and coordinated primary health care.
- Lead and support change management, innovation, and sustainability initiatives to enhance program effectiveness, team performance, and service delivery.
- Serve as the primary contact for the RC team, addressing day-to-day inquiries and representing the team externally.
- Address human resource issues that arise among RCs, primary care provider offices, and specialist offices.
- Collaborate with PCN primary care providers, primary care teams, specialists, community partners, and health system stakeholders to strengthen referral pathways and coordination of care.
- With the RC Lead, participate in regional working groups and/or initiatives related to referral coordination services.
- With the RC Lead, work with the Quality Improvement team to continually improve workflows and processes.
- With the RC Lead, review data and statistics to inform program and performance strategies.
- With the RC Lead, new member clinic/primary care provider orientation and onboarding.
- With the RC Lead, organizing and chairing team meetings, coordinating team coverage, maintaining program processes and procedures & managing caseload division
Other Duties (10%)- Participate as a member of the LBDPCN Leadership team.
- Participate in and chair the health and wellness committee (Connection Crew).
- Participate in and chair the Occupational Health & Safety committee.
- Other duties as necessary.
Requirements:- CPHR, CHRP, or equivalent HR designation/experience is preferred.
- Five to seven years of progressively responsible HR experience, preferably in a generalist role with broad experience across HR programs and processes, including recruitment, employee relations, performance management, compensation, benefits, health and safety, and organizational development.
- Strong knowledge of HR legislation, best practices, and standards, with demonstrated ability to provide trusted advice to senior leadership.
- Proven leadership and people management experience, including coaching, team development, program leadership, and the ability to manage competing priorities and drive continuous improvement.
- Exceptional communication, interpersonal, relationship-building, analytical, organizational, problem-solving, and decision-making skills, with the ability to work independently and collaboratively in a complex, dynamic health care environment.
- Demonstrated commitment to confidentiality, professionalism, integrity, accountability, quality, and respect.
- Experience in health care and/or the public sector, and knowledge of referral management, care coordination, primary care, or health system navigation, is an asset.
Salary, Benefits, and Hours of Work:- The salary range for this position is $42.87-$54.70/hour.
- We offer group benefits including a health spending account.
- Working hours are Monday to Friday, 8:00 a.m. to 4:00 p.m.
- This is an in-person/on-site position at our Leduc office.
