Human Resources Operations ManagerDelta Defense, LLC | West Bend, WI
The Human Resources Operations Manager leads the operational and analytics backbone of Delta's People team, with responsibility for payroll, benefits, compliance, systems, and processes.
This isn't simply a role about managing processes and systems.
It's about leading people, strengthening HR operations, and building a foundation that allows our employees and business to thrive.Reporting to the Vice President of Human Resources, this leader keeps the engine running so the rest of the team can focus on partnering with the business: accurate pay and benefits, trusted people data, working systems, and sound operational compliance. It's hands-on leadership - close enough to the work to coach it, senior enough to own the function.
Lead, coach and develop your team- Provide hands-on leadership to HR professionals supporting HRIS, People Analytics, Payroll and Benefits.
- Set clear expectations, establish priorities, and drive individual and team performance.
- Coach, mentor, and develop team members, building capabilities, confidence, and opportunities for professional growth.
- Promote cross-functional knowledge sharing and cross-training to strengthen operational resilience and reduce single points of dependency.
- Foster a culture of ownership, accountability, collaboration, and getting the details right.
Fuel the People operations engine- Own accurate, on-time payroll and benefits administration across Delta's multi-state footprint.
- Own a reliable HRIS and a people-analytics capability leadership can trust - clean data, useful reporting, and a sensible systems roadmap.
- Manage HR systems and vendors, and keep processes simple, documented, and built to scale.
Compensation & benefits operations- Run compensation and benefits benchmarking (PayFactors) and bring forward clear, well-supported recommendations.
- Compensation and benefits strategy sits with the Vice President of Human Resources; this role supplies the data, analysis, and options that inform it and executes against it.
Champion compliance & accountability- Maintain oversight of HR operational compliance, including employment records, I-9 requirements, payroll practices, regulatory filings, and audits.
- Keep HR operations aligned with employment law and company policy, flagging risk to the VPHR/legal early.
- Establish consistent, reliable practices that protect our employees and the organization.
Partner across the People team- Collaborate with Talent Acquisition, People Business Partners, Learning & Development, and Culture teams to ensure HR systems, processes, and information effectively support their work.
- Provide operational expertise and reliable workforce data to inform compensation decisions, job leveling, offers, and other key people initiatives.
- Identify opportunities to streamline processes, resolve challenges, and deliver a consistent employee experience.
What we're looking for- Bachelor's in HR, Business, Finance, or a related field, or equivalent combination of education and experience. A certification in HR, comp, or payroll (SHRM-CP/SCP, CCP, CPP, PHR) is a plus, not a requirement.
- 5+ years of progressive experience in HR, including significant responsibility for HR operations.
- Experience overseeing payroll, benefits, HRIS, and employment compliance is essential. Hands-on knowledge of HRIS/HCM systems and people data/reporting, plus multi-state payroll and benefits administration. Solid grasp of employment and pay compliance.
- Demonstrated experience directly managing, coaching, and developing employees.
- Genuinely enjoys growing early-career talent - not just running process.
- Organized, detail-strong, and calm under deadlines; low ego, high ownership. A real fit for Delta's culture.
This position is located at our Headquarters in West Bend, WI.
