This position manages, configures, and maintains Partnership’s HR systems, such as the learningmanagement system (LMS), performance management system, health and wellness system,external content providers, and the employee engagement system. This individual will ensurethat all managed systems will meet all regulatory compliance needs and verify data accuracy andintegrity.

• Maintains the Learning, Performance, Health & Wellness, and Employee Engagementsystems to meet all regulatory compliance needs and ensure data accuracy and integrity,with duties including but not limited to:
  • Evaluates and makes recommendations to business requirements related to usingand configuring systems.
  • Maintains user accounts and data accuracy.
  • Sets and maintains security roles and access levels, monitor accounts, andmaintain system parameters. Assist IT in ensuring SSO access has been set upproperly in Okta for access to the LMS and Performance systems.
  • Provides system maintenance which includes upgrades and updates,configuration, troubleshooting, debugging, and user access testing.
  • Analyzes, identifies, and communicates system and business requirements torespective vendors.
  • Investigates and resolves any data or system inconsistencies or discrepancies.
  • Accurately tracks new, deleted, and revised items in the systems includingassessments, workflows and forms.
  • Processes course updates, workflows and monitors user access for monthly usagereporting.
  • Provides training and technical support to users, supervisors, administrators, andothers who interact with the systems, including development of system trainingmaterials.
  • Generates, analyzes, and distributes monthly, quarterly, and annual data reports tothe Human Resources team, Partnership departments, and other Partnership staff.
  • Works with appropriate staff to ensure proper setup and system support forcomplex activities within the all systems.
  • Participates in the development and administration of all associated HR systems,records, reports, and associated templates to ensure staff documentation iscomplete.
  • Maintains the LMS functions which include monitoring course content, courseapprovals, and evaluation processes ensuring processes are completed withingiven timeframes.
  • Publishes, and archives online/instructor-led courses; assigns training curricula;and adds/deletes resources.
  • Maintains data integrity rules and processes for the LMS, such as coursedescriptions, course or class changes, and instructors.
  • Develops tracking mechanisms and schema to identify employee trainingrequirements and qualification status.
  • Creates and updates training requirements in the LMS.
  • Maintains all LMS instructor course materials and provides support related todocument control system requirements.
  • Provides ongoing technical support to the systems.
• Performs multiple high level administrative functions in support of the organization-widetraining program, with duties including but not limited to:
  • Creates, executes, and maintains project-specific training plans to ensure accuratetracking of status, changing needs, and requirements.
  • Oversees, coordinates, monitors, and evaluates day-to-day progress towardstraining objectives and timely project completion.
  • Ensures training stakeholders are informed of the status of their training projects,including implementation, updates and changes, and assisting with training coursemanagement.
  • Identifies and solves problems that would otherwise delay training projectcompletion.
  • Conducts general research, creates/updates Excel spreadsheets, builds andmaintains databases, pivot tables, and prepares written reports as assigned.
  • Establishes and maintains appropriate systems for measuring necessary aspects ofstaff training and development.
  • Identifies and communicates opportunities for process and quality improvements,as well as provides feedback on real-world usage, defects, and suggestedenhancements.
  • Seeks opportunities to increase internal/external customer satisfaction.

Secondary Duties and Responsibilities

• Performs other related duties or special projects as assigned.

Education and Experience

Bachelor’s degree in Computer Science, Computer Engineering;minimum of four (4) year of experience performing systemsconfiguration, database management; or equivalent combination ofeducation and experience which would provide required knowledge,skills, and abilities. Familiarity with online learning managementsystems and eLearning, course authoring software is required.Experience with staff training program or learning managementadministration, process improvement, project management, working ina non-profit setting, and/or healthcare industry is required.

Special Skills, Licenses and Certifications

Thorough knowledge of and proficiency in the use of Windows basedPC system, a range of software packages, including MS Office andAdobe Acrobat is required. Expert in MS Excel. Knowledge of onlinelearning and web-based applications; principles and practices of stafftraining; proficiency in research, analysis, and reporting methods;familiar with standard office business practices and operating generaloffice equipment. Valid California driver’s license and proof of currentautomobile insurance compliant with Partnership policy are required tooperate a vehicle and travel for company business.

Performance Based Competencies

Ability to provide problem solving and decision making skills requiredfor responding to LMS user issues; strong ability to provideclarification and feedback; strong attention to detail and data accuracy;ability to communicate effectively and professionally, both orally andin writing to all levels of staff and outside vendors; strong organizationand interpersonal skills; ability to work effectively under pressure,prioritize multiple tasks and deadlines; ability to manage multipleprojects that are complex in nature and broad in scope; ability to ensurehigh administrative and service quality; ability to define issues,interpret data, and define options; ability to produce and maintainaccurate records and systems; ability to work with minimalsupervision; and ability to maintain confidentiality of sensitiveinformation.

Work Environment And Physical Demands

More than 50% of work time is spent in front of a computer monitor.Ability to use a computer keyboard. When required, ability to move,carry, or lift objects of varying size, weighing up to 10 lbs.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.

HIRING RANGE:

$96,970.04 - $121,212.56