HRA Coordinator

Salary : $75,774.40 - $122,990.40 Annually
Location : 390 Robert St. N St. Paul, MN
Job Type: Full-Time
Job Number:
Division: Community Development
Department: Housing Voucher
Opening Date: 11/04/2026
Closing Date: 11/12/2026 11:59 PM Central

How your work would contribute to our organization and the Twin Cities region:

The HRA Coordinator is the primary contact for clients seeking and receiving rent assistance services through the Council's Housing and Redevelopment Authority. The HRA Coordinator provides program information, applies appropriate regulations and procedures, and determines accurate rental assistance payments specific to the Housing Choice Voucher program.

Notice: This recruitment may establish a six (6) month eligibility list for current and future vacancies if we have multiple, qualified candidates. If you are determined to be a qualified candidate and not hired for the initial vacancy, you will be notified of your placement on the eligible list. Placement on the eligible list does not guarantee you a job with the Council.

What you would do in this job

• Conduct annual re-certifications, and interim income changes, and determine household eligibility for housing assistance by verifying income, assets, and eligible expenses while meeting all agency deadlines.
• Process leasing documents for new and re-exam households. This includes collaboration with assigned inspector(s) to ensure compliance with inspection standards, explaining or clarifying lease and contract terms to all stakeholders, and negotiating rent.
• Explain program features and options to participants and make appropriate determinations related to subsidy standards, portability, interventions, and other options that may apply.
• Assume primary responsibility for the reasonable accommodation process including oversight of the request, required documentation, and submission to the Manager for final review.
• Provide information and referral services for housing issues that may include the location, accessibility, or affordability. Information and referrals should promote choice and resident preferences, as needed.
• Maintain an effective and professional interpersonal relationship with internal and external stakeholders.
• Identify potential fraud or program abuse by applicants, participants, and owners through an active interviewing, thorough review of verifications, or third-party resources. Take action to correct identified problems or concerns and/or make a recommendation to the Manager for termination of assistance.
• Prepare required documentation and appointments for informal hearings and/or court hearings as required. Participate in informal hearings as appropriate.
• Review regular reports in areas of responsibility and alert the Manager in a timely manner of issues that may have administrative, legal and/or political implications.
• Attend training seminars, workshops, and meetings to keep informed of new procedures and policy changes, as applicable.
• Perform other related duties, as assigned.

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of completed education (degree field of study in Housing, Urban Studies, Social Work, Education, Psychology, Sociology, or related field) and experience in rent assistance or social services field determining program eligibility.

• Bachelor's degree withtwo years of experience
• Associate degree withfour years of experience
• HS Diploma/GED withsix years of experience

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience explaining governmental programs to, and determining eligibility for, participants and applicants.
• Recent (within the last three years) experience with Housing Choice Voucher program or a similar subsidized housing program.
• Bilingual or multilingual - able to communicate fluently in English AND one or more other languages.
• Experience working with diverse populations of internal and external customers.

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of housing and redevelopment-related state and federal programs, rules, regulations, policies, and procedures.
• Knowledge of racial and social equity and ability, or growth capacity, to participate in conversations about race and equity. Ability to be open to opportunities to integrate equity initiatives into the housing work.
• Ability to effectively manage multiple tasks, prioritize work to meet critical deadlines, and work independently while maintaining a high degree of accuracy.
• Ability to work with participants from diverse backgrounds, possession of public speaking, conflict resolution and negotiation skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Proficiently navigate through HRA Software.
• Ability to apply concepts of arithmetic and calculate figures and amounts such as discounts, interest, rates, ratios, and percentages.
• Ability to communicate effectively both verbally and in writing using a person-centered approach and maintain positive working relationships with program participants, landlords and community partners.
• Ability to identify problems, analyze issues and implement resolutions, and to handle difficult situations in a professional manner for both internal and external customers or clients.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Additional information

Union/Grade: AFSCME/Grade F
FLSA Status: Non-Exempt
Safety Sensitive: No
Work Environment:
Work is regularly performed in a normal office environment but requires local in-state travel by car. Requires flexible days and hours of work. Position is exposed to moderate noise. Work may sometimes require travel between your primary work site and other sites.

Physical Requirements:
Position is regularly required to sit, stand, and walk. Position is required to speak and hear. Must have adequate close vision, distance vision, peripheral vision, and ability to adjust focus. Must possess manual dexterity to operate a computer and other office equipment. Must be able to lift/carry/push/pull up to 10 pounds.

The responsibilities listed are typical of the positions included in the job classification; however, not all duties are necessarily performed by each specific position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Regular attendance is an essential responsibility.

What steps the recruitment process involves:

1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.

Once you have successfully completed the steps above, then:

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

01

Applicant Instructions: It is important that your application shows all relevant education and experience you possess. The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely, and please do not type "see resume." Otherwise, your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attach a resume and/or cover letter to your application, it will be reviewed at the education and experience review step.I have read and understand the above instructions regarding my application and supplemental questions.

• Yes
• No

02

How did you first hear about this job opening?

• CareerForce Center
• Community Event/Organization
• Employee Referral
• Facebook
• Glassdoor
• Indeed
• Job Fair
• LinkedIn
• Metro Transit Bus Advertisement
• X (formerly known as Twitter)
• Website: governmentjobs.com
• Website: metrocouncil.org
• Website: metrotransit.org
• Website: minnesotajobnetwork.com
• Other

03

If you selected 'Other', please describe where you first heard about this job. If you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title.Type N/A if not applicable.
04

The Metropolitan Council recognizes that Artificial Intelligence (AI) and generative tools are increasingly used in application processes. While the Council permits the use of AI to assist in the preparation of application materials, all applicants must certify the following statement:

• I affirm that all information provided in my application including any uploaded documentation is true and accurate. I further affirm that I have personally reviewed, verified, and approved all content, including any content generated with the assistance of AI. I will provide all interview responses directly and in real-time without unauthorized assistance. I will not use AI avatars, external assistance in answering including computer-generated suggestions, or any recording and transcription tools during the interview process unless I have received prior approval from Human Resources for a disability-related reasonable accommodation.

05

Please select the option that indicates your education and experience level.

• A Bachelor's degree, or higher, in Housing, Urban Studies, Social Work, Education, Psychology, Sociology, or related field AND at least two years of recent experience i