The HR Manager (HRM) is a hands-on people partner who can flex across the full employee lifecycle while operating as a trusted business partner to a select client group. Reporting to the Sr. Director of HR, this role works alongside the HR Operations Manager supporting ~250 employees globally. This position is a hybrid role located in Palo Alto, CA.
The HRM is an owner/operator with range. This role runs employee relations cases end to end, partners with managers on performance and coaching, own lifecycle programs from orientation through offboarding, and co-leads people programs like engagement and performance cycles. The right person is comfortable moving between tactical execution and advisory work on the same day.
What You'll DoEmployee Lifecycle- Own new hire Day One orientation and the onboarding experience across global time zones, partnering with Talent Acquisition, IT, and hiring managers; continuously improve content to reflect company strategy and culture.
- Manage offboarding and terminations case by case: exit logistics, severance tracking, exit interviews, etc. Partner with IT and legal holds to ensure a smooth, compliant and complete transition.
- Ensure lifecycle events (transfers, promotions, manager changes) are handled consistently and documented accurately.
Employee Relations & Business Partnership- Serve as the primary HR partner for a select client group: coach on performance conversations, team dynamics, and difficult situations.
- Own employee relations cases end to end (intake, investigation, documentation, resolution), escalating to the Sr. Director of HR and Legal as appropriate.
- Own leave management: coordinate leaves of absence (via Tilt), accommodations, and return-to-work plans.
- Act as a trusted, approachable first point of contact for employee questions on policies, time off, and workplace concerns.
Payroll (Domestic & Global)- Own payroll execution by managing external Payroll Consultant across the US and international geos.
- Partner with Finance and the HR Operations Manager for accurate, timely processing.
People Programs- Co-lead culture and engagement programs with the HR Operations Manager: All-Hands logistics, recognition, employer branding, and the engagement calendar/roadmap.
- Manage engagement and benefits surveys; analyze trends and bring recommendations to the People team.
- Support performance review cycles alongside the Sr. Director of HR, including manager enablement and communications.
- Recommend and lead new initiatives to enhance culture and communication across the organization.
Compliance & Operations Flex- Support accurate employee records in Rippling HRIS and support audits, documentation, and compliance reporting.
- Support multi-state and global employment compliance in partnership with the HR Operations Manager and Legal.
- Flex into HR operations projects (systems, workflows, vendor coordination) as needed.
What You'll Bring- 5-8+ years of progressive HR experience, including time as an HR Generalist or HRBP in a high-growth tech or startup environment.
- 2+ years demonstrated experience as a HR business partner to select client groups, preferably with technical teams (manager coaching, performance management, organizational guidance, etc)
- Hands-on experience managing employee relations cases and leaves of absence with sound judgment, discretion, and clean documentation.
- Working knowledge of US multi-state employment practices and exposure to supporting employees internationally (UK, AU, CA, or via EOR).
- Experience with payroll coordination and HRIS administration; Rippling experience strongly preferred.
- Program management experience: able to run engagement, survey, and performance-cycle programs end to end.
- Comfort with ambiguity and context-switching on a lean team: equally effective owning a sensitive ER case and setting up a new hire's Day One.
- Ability to handle confidential information with integrity and build trust at every level of the organization.
Nice to Have- SHRM-CP/SCP or PHR/SPHR certification.
- Experience in cybersecurity or B2B SaaS.
- Experience supporting manager training or L&D programming.
- Familiarity with tools in our stack: Rippling, Tilt, AllVoices, Envoy, Pave.
Employee BenefitsOur competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits, or for information on our international benefits, please see here.
Pay TransparancyPlease note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.
Base Salary Range
$164,913-$185,231 USD
Employee Benefits:Our competitive benefits packages are designed to support our employees' well-being, both at work and at home. Our US based employees enjoy:
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
For more details on our US benefits, or for information on our international benefits, please see here.
