HR Faculty Transaction Lead - KSAS (Human Resources)

This role will manage and oversee all faculty-related HR transactions for a defined division. We are seeking a HR Faculty Transaction Lead - KSAS who will oversee designated Faculty Transaction Specialists and serve as a subject matter expert, providing guidance on complex HR issues, ensuring compliance with university policies, and streamlining processes to enhance service delivery. This role requires strong analytical skills, a deep understanding of applicable HR policies, demonstrated expertise on specialized matters related to the faculty population, and the ability to manage high-volume transactions efficiently.

Job Scope/Complexity

• Works with high-volume, detail-sensitive processes requiring accuracy, consistency, and expert knowledge of applicable faculty-related policy and operations. Success is measured by customer satisfaction, transaction accuracy, policy adherence, and effectiveness of process improvements in a high-demand environment.

Specific Duties & Responsibilities

Transaction Oversight

• Oversee teams that process faculty-related HR transactions, including job changes, compensation adjustments, leaves, time and attendance, and terminations for faculty personnel.
• Ensure accuracy and compliance with university policies and procedures.
• Audit data entry and updates in HR systems with a high degree of accuracy and attention to detail.

Policy and Compliance

• Interpret and apply university and department policies related to faculty HR transactions.
• Ensure transactions comply with federal and state labor laws, university guidelines, and faculty appointment policies and guidelines.
• Serve as the escalation point for complex faculty-related HR issues and transactions.

Advising and Support

• Act as a resource for faculty and faculty-related personnel on HR-related matters.
• Provide guidance to departments and HR business partners on faculty-related HR processes and best practices.
• Resolve transactional issues and work with Help Desk Specialists, who provide frontline support and serve as the initial point of contact for customer inquiries and other stakeholders to ensure consistent service delivery.

Process Improvement

• Identify opportunities to improve efficiency and accuracy of faculty-related HR transactions.
• Develop and implement best practices for handling high-volume and complex HR transactions.
• Collaborate with HR systems teams to update/enhance functionality and user experience.

Training and Documentation

• Develop and deliver training on applicable HR policies and transactional processes.
• Create and maintain documentation, including standard operating procedures (SOPs) and process guides.
• Ensure knowledge transfer and consistency across the faculty HR support team.

Data Reporting and Governance

• Generate reports and analyze data to monitor transaction volumes, processing times, and accuracy rates.
• Identify trends and recommend adjustments to improve service delivery.
• Provide regular updates to leadership on applicable HR performance and operational challenges.
• Support and consult with schools on faculty-related HR data and system transactions related to faculty positions.
• Provides guidance on complex issues related to employment, ensuring compliance with university policies and ensuring data accuracy, reliability, and quality in order to streamline processes to enhance service delivery.
• Enforce data governance policies related to faculty HR records, ensuring compliance with institutional, state, and federal regulations.

Technology

• Oversee the use of HR systems (e.g., Workday) to manage and track HR transactions and service requests.
• Partner with IT and HRIS teams to implement system updates and improvements.
• Teach and train Faculty Transaction Specialists on the use of reporting and dashboards.

In addition to the duties listed above

• Establish and monitor SLAs and KPIs. Develop routine reporting, and present performance metrics to leadership monthly to drive accountability and support strategic objectives.
• Lead continuous process improvement initiatives to streamline operations and enhance the employee and faculty experience.
• Manage faculty recruitment and appointment activities, ensuring effective talent acquisition and adherence to institutional requirements.
• Utilize workforce data and analytics to identify trends, inform strategic decisions, and support organizational planning.
• Partner with Faculty Affairs, Department Administrators, KSAS Finance, Administrative Operations, and Dean's Office leaders to provide recommendations on complex faculty HR transactions, ensuring alignment with Krieger School Academic Council bylaws and procedures, JHU policies, and applicable federal and state requirements. Transactions may include, but are not limited to, leaves, promotions, named professorships, and letters of intent.

Minimum Qualifications

• Bachelor's Degree in Human Resources, Business Administration, or related field.
• Five years of experience in an HR support role, with at least 2 years of supervisory experience.
• Strong knowledge of HR processes, benefits, payroll, and employee relations.
• Excellent communication skills, both written and verbal.
• Strong attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Experience with HR software such as Workday, ADP, or ServiceNow.
• Fluency in Workday reporting and ability to teach others the use of dashboards and reports.
• Knowledge of data protection and confidentiality regulations.
• Previous experience working in a global HR support function.
• Experience with automation tools or coding languages for data analysis and reporting.

Technical Qualifications and Specialized Certifications

• Proficiency in MS Office Suite (Excel, Word, PowerPoint) and experience with HRIS or ticketing systems.
• SHRM-CP or other HR certification (preferred but not required).

Technical Skills and Expected Level of Proficiency

• Faculty HR Management - Intermediate
• Auditing - Intermediate
• Continuous Improvement - Advanced
• Confidentiality and Discretion - Intermediate
• Customer Support and Service Management -Advanced
• Data Management and Analysis - Intermediate
• Internal Controls (HR) - Advanced
• Interpersonal Skills - Intermediate
• Payroll Practices - Intermediate
• Process Improvement - Intermediate
• Staff Training and Development - Intermediate
• Wage and Hour Laws - Intermediate
• Workflow Management -Advanced

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: HR Faculty Transaction Lead
Job Posting Title (Working Title): HR Faculty Transaction Lead - KSAS (Human Resources)
Role/Level/Range: ATP/04/PD
Starting Salary Range: $64,470 - $88,660 - $112,850 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday - Friday, 8:30 am - 5:00 pm
FLSA Status: Exempt
Location: Hybrid/JH at Keswick
Department name: KSAS Human Resources
Personnel area: School of Arts & Sciences