ResponsibilitiesStrategic Partnership
- Partner with leaders to understand business priorities and align HR strategies with operational goals.
- Influence key talent and workforce decisions by providing insights, coaching, and recommendations.
- Balance business needs with organizational HR policies and practices, maintaining consistency and fairness.
- Serve as the primary HR partner for North America Service Operations as well as the Mexico and Canada region, adapting HR programs and guidance to local business and workforce needs.
- Collaborate with local leaders, regional outside employment counsel, and internal stakeholders to support consistent and effective people practices across both countries.
Employee Relations & Engagement
- Provide day-to-day coaching to managers on employee relations, policy interpretation, and talent management.
- Support employees through the employee life cycle, ensuring a positive and consistent HR experience.
- Develop initiatives that improve employee engagement across a mobile, customer-facing workforce.
Talent & Organizational Development
- Lead and support HR project-based activities such as performance reviews, talent reviews, succession planning, and training initiatives.
- Identify skill gaps and partner with leaders to implement development solutions.
- Act as a change agent, supporting organizational transformation and adoption of new ways of working.
HR Operations & Administration
- Partner with the appropriate stakeholders to ensure smooth delivery of HR services.
- Support compliance with applicable employment laws, regulations, and company requirements in Mexico and Canada, partnering with subject-matter experts as needed.
- Coordinate cross-border HR processes and communications in English and Spanish to ensure accessible, timely support for leaders and employees.
Qualifications - Bachelor's degree in Business or HR-related discipline (Master's degree preferred).
- 5+ years of HR experience in a client-facing role, covering multiple HR disciplines.
- Strong knowledge of employee relations, performance management, and workforce development.
- Bilingual fluency in English and Spanish is required, with the ability to communicate effectively in professional and employee-relations settings.
- Experience supporting field-based or service-focused teams preferred.
- Experience supporting employees and leaders in Mexico and Canada, including familiarity with country-specific employment practices and cultural considerations, strongly preferred.
- Workday experience a plus; multinational company background desirable.
- SHRM-CP or SHRM-SCP preferred.
- Ability to travel up to 15%.
Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment in the United States.
Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!
