HPC (High-Performance Computing) Service Delivery Manager

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Communication, High Performance Computing (HPC), Information Technology (IT) Services, IT Service Management (ITSM), Services Management

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

HPC (High-Performance Computing) Service Delivery Manager:

Technical operations leader who oversees the end-to-end delivery, reliability, and optimization of large-scale computing clusters, storage systems, and specialized software stacks.

Key Responsibilities

• Infrastructure Operations Oversight: Monitor daily performance, track system bottlenecks, and manage compute clusters, job schedulers, and parallel file systems.
• SLA & Vendor Management: Ensure service level agreements (SLAs), uptime commitments, and vendor contracts are consistently met.
• Compliance & Security: Maintain data privacy, regulatory standards, and internal security policies across high-performance environments.

• SLA & KPI Management: Track and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to make sure client expectations are consistently met or exceeded.
• Client Relationship: Serve as the primary point of contact for client communication, escalations, service reviews, and feedback.
• Incident & Problem Resolution: Coordinate responses to major operational issues, manage root-cause analysis, and minimize system or service downtime.
• Cross-Functional Coordination: Work alongside engineering, support desks, and operations teams to align service delivery with contract-related requirements.
• Continuous Improvement: Use frameworks like ITIL (Information Technology Infrastructure Library) to streamline processes and upgrade service quality.
• Technical Writing and Technical Report Review: Use technical expertise and writing skills to in the review and development of required contract deliverable documentation.
• People Management Responsibilities of Assigned Personnel:

o   Performance Management: Monitor daily and long-term performance, conduct regular evaluations, and provide constructive feedback.

o   Employee Development: Support career growth by offering mentorship, training opportunities, and skill-building challenges.

o   Engagement and Motivation: Build trust, recognize achievements, celebrate wins, and prioritize employee well-being to reduce burnout and turnover.

o   Conflict Resolution: Address interpersonal or team-level disagreements early through objective, empathetic mediation.

o   Communication and Collaboration: Maintain open, two-way communication channels through regular one-on-ones and team updates.

o   Empowerment and Delegation: Delegate meaningful responsibilities to encourage team ownership and avoid micromanagement.

o   Diversity and Inclusion: Foster a respectful, equitable environment that honors diverse perspectives and cultural backgrounds.

Common Qualifications & Skills

• Education: A Bachelor’s degree in Computer Science, Information Technology, Business Administration, or Engineering.
• Experience: Typically, 10+ years of deep technical background in Linux systems administration, cluster orchestration, or cloud-based HPC platforms. Experience includes experience in IT service management, technical operations or project management.
• Certifications: Popular credentials include ITIL 4 Foundation, PMP (Project Management Professional), or Six Sigma.
• Key Skills: Strong communication, conflict resolution, vendor management, excellent technical writing skills, and analytical problem-solving.

Typical Qualifications

• Experience: Generally requires 7 to 15 years of IT infrastructure or technical service delivery experience, with direct exposure to HPC environments, parallel computing, or AI/GPU clusters.
• Education: A Bachelor's or Master’s degree in Computer Science, Engineering, or a related scientific discipline.
• Frameworks: Familiarity with IT service management (ITSM/ITIL) principles and cluster management tools.

The likely salary range for this position is $149,469 - $201,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

 

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.