Housing Program Advisor

Salary : $67,184.00 - $94,931.20 Annually
Location : Housing Authority of the City of Los Angeles (HACLA), 2600 Wilshire Blvd., Los Angeles, CA
Job Type: AFSCME Non-Exempt
Job Number: 26-78
Department: Section 8 Program
Opening Date: 10/19/2026
Closing Date: 11/2/2026 4:30 PM Pacific

Please go to http://www.hacla.org/careers for details of this position and to apply.
Special Note: The posted salary is the full salary range of the position. The anticipated salary upon hire for new employees in the position will typically start at step one of the eight step salary range unless there are special exceptions in accordance with the Housing Authority Personnel Rules.

Definition: Under the direction and supervision of HACLA leadership, managers, or other assigned supervisor, performs various tasks pertaining to Section 8 and other rental assistance programs. Accurately disseminates information about all rental assistance programs administered by the Housing Authority, responds to all inquiries timely, and resolves issues appropriately in a highly professional manner.

Characteristics of the Class: Positions of this class work under minimal supervision and serve as caseload management experts which will require flexibility to handle cases in all aspects and/or manage more complex cases. Incumbents in this position will follow specific instructions in the use of Authority manuals, handbooks, and HUD guidelines to perform various tasks pertaining to initial leasing through continued occupancy, enforcement of HUD standards, and communication with residents and landlords to ensure program compliance. The work involves interviewing, contracting, assisting and directly working with current or potential eligible program participants. Incumbents may be assigned to perform duties of a lower classification on an as needed basis.

Examples of Essential Functions

• Manage multiple cases simultaneously in all aspects including interviewing, contracting, assisting and directly working with applicants and participants
• Receives, reviews for accuracy, and processes applications for admission and continued occupancy in Housing Authority programs
• Interviews applicants to obtain required data regarding income, assets and family composition to determine eligibility for program assistance.
• Verifies information given by applicants with employers, public and private health, welfare agencies, and others
• Notifies applicants of eligibility requirements, methods of selecting prospective tenants, and housing opportunities
• Interprets and applies Housing Authority policies and procedures
• Selects applicants for tenancy and establishes waiting lists
• Verifies comparable rents and inspection approval
• Coordinates inspections of vacated property and makes home visits, on an as needed basis
• Processes new tenant contracts and prepares leasing documents, including follow-up correspondence to applicants and landlords
• Processes yearly contract renewals (including annual, interim, or special reviews)
• Conducts certification sessions
• Provides ongoing contract maintenance between participants, landlords, and the Authority including landlord rent increases and tenant vacates
• Addresses tenant and owner complaints
• Performs other classification related duties as assigned

Knowledge, Abilities, and Skills
Knowledge of:

• Caseload management
• Federal regulations and requirements to perform assignments relating to housing programs, including policies and procedures, and basic understanding of housing leases

Ability to:

• Manage and maintain cases in all aspects from initial leasing to continued occupancy
• Be flexible and manage multiple cases simultaneously
• Utilize Elite, Yardi or similar housing software programs
• Meet tight time constraints and deadlines in a fast-paced environment
• Prepare weekly and monthly reports

Skills:

• Exceptional customer service
• Analytical and math capabilities
• Communicating effectively orally and in writing
• Interact professionally with persons from diverse backgrounds

Minimum Qualifications:
High school diploma or equivalent -AND- two (2) years experience providing direct customer service in public or private sector fields including public housing, social welfare, public health, employment service, counseling, vocational guidance, or a related field; -OR- an associate's degree from an accredited college or equivalent college credits with specialization in Public or Business Administration -AND- one year of work experience; -OR- a bachelor's degree from an accredited college or university with specialization in Public or Business Administration

Special Requirements: Must possess a valid California Class "C" Driver's License.

EXAMINATION
Applications will be reviewed for relevant experience, education and training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the MOST QUALIFIED APPLICANTS will be invited to the testing process, which may include any combination of oral, written and/or performance examination. Applicants must pass each phase of the testing process with a rate of 70% or higher to be placed on the "Certified List". Generation of a Certified List does not mean that there are any vacant and available positions at this time. The Certified List will be available for not less than 6 consecutive calendar months.
THE EXAMINATION FOR THIS POSITION WILL OCCUR ON MONDAY, November 16, 2026 If you are invited to the examination process, you will receive an email from a recruiter at the Housing Authority NO LATER THAN MONDAY, November 9, 2026.This will be your only notice. There will be no changes to the date(s) of the examination.
REFERRAL PROCESS

Only applicants who have been placed on the certified eligibility list will be considered for job openings. Placement on the eligibility list is neither a guarantee of employment, nor is it an implied promise of work. All applicants referred from an eligibility list for selection interview(s) will be considered for the position; however, only the best-qualified applicant(s) may be selected.
SELECTION PROCEDURE

Applications will be reviewed for relevant experience, education and training. The application must be detailed and complete for proper evaluation.
HIRING INFORMATION:
All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States.
Candidates will start at STEP 1 of an eight step salary range unless there are special exceptions in accordance with the Personnel Rules.
HACLA Benefits

*Medical/Dental/Vision Plan:

• HACLA will provide up to 100% of the CalPERS medical premium rate for Los Angeles, San Bernardino & Ventura Counties Kaiser rates for employee only, employee + one dependent, and employee + multiple dependents as applicable
• HACLA will provide 100% of basic Dental HMO rates for employee only, employee + one dependent, and employee + multiple dependents as applicable
• HACLA will provide 100% basic Vision coverage for employee only, employee + one dependent, and employee + multiple dependents as applicable
• $250 OPT OUT payment is available for employees with a qualifying health plan outside of the employer network.
• Employees have the option to choose additional optional insurance such as Dental PPO, Custom Vision, additional medical coverage, and voluntary additional life insurance.

*Short-Term Disability/Long-Term Disability/Mandatory Life:

• HACLA will provide 100% of STD/LTD/Mandatory Life premiums for all eligible employees to maintain the IRS 125 Plan

*Pension Plan:

• HACLAretirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years.
  • For Classic members, the pension formula is 2.7% at 55 with members contributing 8% of their wages towards their retirement.
  • For PEPRA members, the pension formula is 2% at 62, with members contributing 7.75% of their wages towards their retirement.
  • CalPERS will make the determination regarding the type of membership for which the eligible employee will qualify.

*General Leave/Holidays/PTO:

• Annual leave accruals vary, depending upon the type of job/position (membership in employee organizational group) and years of service. Length of service increases accrual rates by employee organizational group when service requirements are met.
• Newly Hired Annual Accruals:
  • At-Will/Non-Represented accrual per pay period 5.23 hours (17 days annually)
  • Council of Housing Professionals-Management accrual per pay period 4.15 hours (14 days annually)
  • Council of Housing Professionals-Administration accrual per pay period 6.78 hours (22 days annually)
  • Service Employees International Union (Local 721) accrual per pay period 6.78 hours (22 days annually)
  • Los Angeles County Building and Construction Trades Council accrual per pay period 5.23 hours (17 days annually)
  • American Federation of State, County and Municipal Employees accrual per pay period 6.78 hours (22 days annually)
• 14 Observed Holidays:
  • New Year's Eve; New Years Day; Martin Luther King Jr's Birthday; President's Day; Cesar Chavez Day; Memorial Day; Juneteenth; Independence Day; Labor Day; Veteran's Day; Thanksgiving Day; Day After Thanksgiving; Christmas Eve, and Christmas Day.
• 12 Floating Holiday hours annually
• Opportunity to earn up to 160 hours of Paid Time Off (PTO) for eligible exempt employees as comp time per calendar year. Employees may cash out up to 160 hours of accrued and unused PTO annually.

*Additional Optional Benefits:

• Pre-Tax Deferred Compensation 457 Plan
• Group term life insurance
• Flexible Spending Account Options
• Tuition Reimbursement Program
• Employee Assistance Program
• Flexible Work Schedules
• Partial Telework Program

*Temporary Casual/Per-Diem employee are eligible to enroll/receive the following benefits:

• Kaiser Medical Insurance - 50% employer covered medical through Kaiser Permanente if working 30 hours or more per week.
• Paid Sick Time - At least 40 hours or 5 days of sick leave after 90 days of employment.
• Eligible casual employees may enter as Classic or PEPRA members if qualifying requirements are met.
• Per-Diem employees are not eligible for the Public Employee Retirement System (PERS).

Note: Temporary casual/per-diem employees are able to work up to 40 hours per week as necessary.

*Availability of benefits are dependent upon employment eligibility status with HACLA*
01

How many years of experience do you have providing direct customer service in public or private sector fields including public housing, social welfare, public health, employment service, counseling, or vocational guidance?

• No experience
• 1-2 years
• 2-3 years
• 4-5 Years
• 5 or more years

02

What is your highest level of education?

• Some High School
• High School
• Associate's Degree
• Bachelor's Degree
• Master's Degree

03

Are you currently a full-time permanent employee of HACLA?

• Yes
• No

Required Question