Job Overview
Directing a department in a hotel that prizes craft over excess, the Hotel General Manager ensures every process and guest interaction reflects AC Portland Downtown's commitment to smart, neighborhood-informed hospitality. Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property.
Responsibilities
Executive Committee
- Lead the Executive Committee utilizing a participative style: be readily available and effectively communicate with each member, coordinate the operation of each individual's department and special projects, and assist in identifying problems and solutions.
- Guide the committee in dealing with the hotel's problems and opportunities in order to best serve the financial interests of the property.
Operating Budget
- Development of annual operating budget which will serve as an operating plan and define required levels of achievement.
- Assure achievement of annual budget in revenues, costs and profits through accounting diligence and expenditure controls and proficient accounting practices.
Departmental Objectives
- Set written priorities and key objectives for each department head quarterly including action plan and completion date.
- Follow up to assure successful implementation and follow-through and take corrective action in the event of failure to meet assigned objectives.
Forecasting
- Monthly forecasting of operating staff and cost expenditures.
- Business planning in line with forecasted sales and costs including guidance to department heads.
P & L Statement Critique
- Monthly review of financial statement in order to correct problems, assure spending is in line and to plan for future business.
- Review and approve all expenses in "other expense" categories in all departments.
- Regularly review all major expenses to assure that monies are wisely expended.
Staff Relations
- Develop a high level of esprit de corps and loyalty to the hotel and to the company in order to reduce turnover and increase employee morale.
- Communicate, counsel and assist in staff development.
- Be visible and available to all hourly personnel in accordance with the Company's open door policy.
- Attend monthly department employee meetings whenever possible.
Staff Evaluation
- Conduct performance appraisal and personal development plans for management staff.
- Identify substandard performance of individual managers and outline improvement action, including taking corrective or disciplinary measures.
Staff Hiring
- Assure level of experience, knowledge and ability to meet job requirements of all hotel management.
- Cost Controls Review controls and assure adherence at all times in order to protect the hotel's property/assets.
Wage and Salary Administration
- Review all wage and salary increases assuring compliance with wage scales and compensation philosophies as outlined in the Company's management manuals.
- Future Business Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, implementing yield management practices.
Pricing
- Quarterly review of pricing including review of cost increases and competitive pricing in room rates, restaurant, lounge and banquet areas.
- Assure recommendation and implementation of price increases on a timely basis.
Inspection
- Regular personal inspection of guest rooms, public areas, back of house, banquet function set-ups. Assure that written lists are developed of corrective actions required for implementation by housekeeping, maintenance and operating departments.
- Guest service through leadership and example, establish a friendly, courteous, service-oriented approach to guests that is exhibited by all hotel employees.
- Establish and implement guest service standards for all departments, periodically review, identify problems and corrective actions.
Property Maintenance
- Assure that an on-going program is followed in regular repair and upkeep of the facility, landscape and equipment by developing and implementing a preventive maintenance program.
Marketing Plan
- Development of annual sales and marketing plan.
- Monitor implementation of marketing plan action steps.
Sales Management
- Regular review of sales solicitation activities, room nights productivity and group room rates sold by the sales department.
- Regularly review individual productivity taking corrective action and guiding as needed.
- Evaluate market mix and take action in order to best position the hotel for increased business.
- Involvement in sales solicitation of key accounts by reviewing contracts, meeting with sales department, visit key account contacts in person and by phone.
- Food and Beverage Promotion
- Monitor the success of F&B promotion programs. Take corrective actions as required.
- Monitor sales levels in order to take steps to reverse negative sales trends.
Credit
- Maintain credit policies at Front Office, Sales and Catering.
- Attend credit meetings and assist in developing action plans, supervise collections of major accounts, review of aging reports and approval of write-offs.
Front Office Management
- Regular review of Front Office results in order to maximize room revenue.
- Identify problem areas and initiate solutions.
Community Relations
- Represent the hotel within the local community, positioning the hotel as a good corporate citizen that is involved and supportive of community affairs.
Policies and Procedures
- Assure that all Company policies and procedures are fully implemented throughout the hotel.
Qualifications
Education/Formal Training
A four-year college degree or equivalent education/experience
Experience
Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel, previous experience as Department Head at same facility.
Knowledge/Skills
- Requires advanced knowledge of the hospitality and business management fields.
- Requires considerable working knowledge of other major areas and the skill to integrate and communicate that information.
- Requires studying, analyzing and interpreting complex activities or information in order to improve known practices or develop new approaches.
- Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
- Requires highly developed communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guests and/or corporate clients.
- Must have excellent speech and written skills in order to communicate with managers, guests and employees.
- Must have excellent literacy skills necessary for reports, policies and procedures.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have vision ability in order to visually inspect hotel.
- Must have mobility to walk through the front and the back of the hotel.
- Climbing approximately 20-30 steps 10% of the week.
- Physically able to regularly inspect all areas of interior and exterior of facility.
Environment
General office and hotel environment
Benefits
Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
