Position Overview:As General Manager, you'll oversee the overall success of a boutique hotel serving business and leisure travelers in one of Northern California's most dynamic markets. You'll have the opportunity to build a culture where employees feel valued, guests feel genuinely welcomed, and strong financial performance is the result of thoughtful leadership and exceptional execution.
Responsibilities:People First. Always.Build a team culture rooted in respect, accountability, recognition, and genuine hospitality.
Attract, develop, and retain talented individuals who share your passion for service.
Be a visible, approachable leader who coaches, mentors, and celebrates team success.
Create an atmosphere where employees feel empowered to take ownership and make a difference.
Make Hospitality an Experience.Bring personality, creativity, and thoughtful service to every guest interaction.
Champion exceptional guest satisfaction and build lasting loyalty.
Transform everyday guest touchpoints into memorable experiences.
Make cleanliness, presentation, and property condition a point of pride.
Create a boutique experience that feels personal rather than ordinary.
Think Like an Owner.Take full ownership of the hotel's financial and operational performance.
Develop and execute strategies to grow revenue, market share, and profitability.
Understand your P&L, manage labor and expenses, and turn financial insights into meaningful action.
Partner with sales and revenue teams to capture Silicon Valley corporate, leisure, and group business.
Protect the property's assets through proactive maintenance, sound decision-making, and responsible spending.
Lead With Vision. Deliver With Action.Set clear goals, communicate expectations, and hold yourself and your team accountable.
Ensure hotel operations consistently meet high standards of quality, safety, and service.
Foster collaboration across rooms, housekeeping, engineering, sales, and food and beverage operations.
Challenge outdated thinking, encourage fresh ideas, and continuously look for ways to improve.
Celebrate successes, learn from setbacks, and never settle for "good enough."
Requirements:- Marriott branded hotel management experience strongly preferred.
- Previous General Manager experience in a Marriott branded property highly desirable.
- Experience with Marriott systems, brand standards, quality assurance, and guest satisfaction programs.
- Knowledge of Marriott's operational expectations and brand compliance requirements.
- Experience with hotel openings, brand conversions, renovations, or property transitions is a significant plus.
- Experience in boutique, lifestyle, upscale, or full-service hospitality preferred.
- Strong financial acumen, including P&L management, budgeting, forecasting, revenue management, and profitability.
- Demonstrated success in building, coaching, and developing high-performing hotel teams.
- Proven ability to improve guest satisfaction, operational efficiency, and financial results.
- A hands-on, entrepreneurial leadership style with strong accountability and follow-through.
If you're the kind of leader who walks a property and sees opportunities, inspires a team to achieve more than they thought possible, and takes pride in both the guest experience and the bottom line, we'd love to meet you.
This position is being recruited confidentially. Additional property and employer information will be shared with candidates as appropriate during the selection process.
