Bachelor's degree in business, health science, or related field preferred.
5+ years of office management experience, including 2+ years in a supervisory role.
Strong customer service skills with a focus on efficiency.
Proficient in Microsoft Office and relevant software.
Excellent communication skills, both verbal and written.
Strong organizational and time management abilities.
Flexibility to work weekends and holidays.
Responsibilities
Supervise all hospital support staff and maintain labor goals.
Hire, train, and orient new clinic staff.
Conduct performance reviews and provide constructive feedback.
Manage daily operations and ensure compliance with administrative responsibilities.
Monitor budgets and oversee facility maintenance.
Review revenue and employee issues with leadership weekly.
Administer local accounting functions and ensure financial accuracy.
Benefits
Medical, dental, and vision insurance.
Paid parental leave for birth, adoption, or foster care.
401(k) with discretionary contributions.
Team member pet discounts.
Emotional wellbeing support, including Calm app access and 24/7 EAP.
Continuing education stipends and career development resources.
Grant Circle relief fund for personal hardships.
Full Job Description
Position Overview
Join our team as a Hospital Manager who works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high-quality patient care and excellent customer service.
Memphis Veterinary Specialists & Emergency is a comprehensive veterinary hospital in Cordova, Tennessee, providing advanced specialty and emergency care for pets throughout the Greater Memphis area. With experienced veterinarians, board-certified specialists, and 24/7 emergency services, the hospital is dedicated to delivering compassionate, high-quality care to improve the health and well-being of every patient. Why Join Us:
Make a Difference: Be part of a team dedicated to providing exceptional, compassionate care to pets and supporting the families who love them.
Grow Your Career: Work alongside experienced veterinarians and board-certified specialists while gaining valuable knowledge and expanding your clinical skills.
Collaborative Environment: Join a team that values teamwork, professional development, and a shared commitment to outstanding patient care.
Key Responsibilities
Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
Orients and trains new clinic staff to the hospital and duties.
Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
Conducts timely performance appraisals.
Documents and reports accidents; files appropriate reports.
Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
Manages schedules for technical and administrative staff coordinates the DVM.
Monitors Workforce Management for missed punches and management of overtime hours daily.
Administers the daily operations.
Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9's from local vendors.
Assists in resolving issues with pet owners where appropriate.
Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
Responsible for all local accounting functions; ensure daily financial information is accurate.
Oversees the management of the inventory and ensures proper documentation and systems are in place.
May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
May be responsible for contracts or negotiations with insurance providers.
Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
Performs other duties and responsibilities as assigned by the Manager.
Qualifications (Required)
Applicants must be 18 years of age or older to be considered for this position.
Bachelor's degree in business, health science or related field strongly preferred.
At a minimum, five years of direct office management experience, including at least two years of supervisory experience is required.
May consider an equivalent combination of education, certification, training, and/or experience.
Ability to provide customer service in a courteous, prompt, and efficient manner.
Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
Establish and maintain productive and cooperative working relationships.
Active time management and organizational skills to complete work promptly.
Excellent communications skills both orally and in writing.
Must be flexible with scheduling and able to work some weekends and holidays.
Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
Depending on the functional area of assignment, tasks may involve extended periods at a keyboard or workstation and/or extended periods standing and/or walking.
May include some climbing, balancing, stooping, kneeling, crouching, or crawling.
Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
Other duties and responsibilities as assigned by management.
Preferred Skills (Nice to Have)
Certified Veterinary Practice Manager (CVPM) or Master of Healthcare Administration (MHA) is preferred.
Analytical skills: strong ability to analyze information quickly and efficiently as it relates to the hospital's finances.
Strategic planning: the ability for financial forecasting, marketing plans, and long-term plans for the growth of the practice.
Leadership: ability to effectively manage and direct hospital staff towards a common goal.
Decision-making skills: possess the ability to make good decisions, solve problems, and decide on essential matters.
Communications: demonstrate the ability to communicate, orally, and in writing, effectively to convey necessary information to hospital staff.
Resourcefulness and adaptability: the ability to take the initiative and get things done as well as the ability to adapt to changes or new information.
Compliance: ability to understand and manage important compliance regulations and requirements of the hospital.
Planning and prioritizing: must be able to organize work efficiently, set priorities, and establish plans and timetables for achieving goals.
What We Offer
We care deeply about supporting our team members - professionally and personally. Benefits include:
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support - including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle - a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
