Full Job Description
The Hospital Manager- under the guidance of the Regional Operations team, with the support of and input from Medical Director, performs a wide range of administrative activities related to the hospital. The Hospital Manager mentors the staff and oversees the business operations, quality of patient care, fosters a culture of client service excellence and ensures profitable operation of the practice, while creating an environment of trust, respect and enthusiasm.
Our ideal candidate will have:
A passion for demonstrating and expecting excellence in customer service.
Demonstrated ability to adjust controls and systems to ensure sustained growth and development.
Experience with budgeting, planning and driving financial results.
Knowledge of sales and marketing techniques.
Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
The ability to make decisions, delegate responsibility and achieve results with hospital team members.
Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
Demonstrated ability to handle multiple tasks and deal with an environment of changing priorities.
Proficiency in Microsoft Office.
***Veterinary Experience Preferred!
Core competencies include:
Partnering with the hospital medical director to ensure delivery of high standards of care.
Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
Model an "owner" mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital
Able to maintain strong client and local community relationships
Supervise the administration and case review of client medical complaints
Positively represent the hospital and VCA in the professional community and to the general public
As a member of the VCA family, eligible full-time employees will be rewarded with a competitive salary and a comprehensive benefits package, including:
Compensation $81k - $90k. We are offering a sign on bonus up to $5k!
Health & Wellness
401k retirement savings plan with company match
Health/dental/vision insurance, infertility benefits, gender affirmation services
Paid parental, vacation and sick leave
Innovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
Additional Benefits
Up to 100% Pet Care Discount for your own pets
100% paid professional liability coverage
100% paid life insurance
100% paid short-term disability insurance
Access to a network of 5,000 doctors, including more than 600 specialists
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
