The
Home Implementation Consultant is responsible for leading the implementation of solutions by ensuring successful deployment, customization, and adoption of the solution. The scope of this job includes leveraging project management skills and knowledge of technical functionalities to collaborate effectively with clients and internal teams to deliver high-quality implementations on time.
Key Responsibilities:- Partner with project managers to plan and execute solution implementation tasks in alignment with client objectives.
- Lead requirements gathering sessions, provide analysis of current solution workflows and designs, and validate implementation tasks address gaps.
- Use valuable insights on business workflows to provide recommendations to client executive teams for leveraging the solution capabilities based on their objectives and challenges to create efficiencies.
- Serve as an advisor to clients by offering advanced consultation on solution configuration and leveraging sophisticated features that optimize user experience.
- Deliver advanced training sessions for designated clients on intricate solution functionalities and tailor the approach to accommodate diverse user needs thus maximizing the solution's usability.
- Resolve most solution configuration issues and mentor junior consultants by supporting escalations and training new hires.
- Perform other job duties assigned.
Required Qualifications:- Bachelor's Degree or equivalent work experience
- At least 4-6 years relevant work experience
- Experience in home health or hospice clinical operations and/or healthcare software implementation or consulting
- Willingness to learn and use AI-enabled tools and solutions
Preferred Qualifications:- Clinical education or credentials, such as RN, BSN, or NP
- Experience serving in a client-facing leadership role within home health, hospice, healthcare consulting, or software implementation
- Experience with healthcare billing processes and/or revenue cycle management
Job Expectations:- Willing to travel up to 50% based on business needs
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical with Rx, dental, and vision benefits
- Mental Health support through EAP
- Generous paid time off, plus 13 paid holidays
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
