Summary
A Project Director is responsible for leading the implementation of new customers, facilitating their exit from their existing EMR or operational systems, the migration of information and adoption of processes resulting in a successful transition of the customer's organization onto the KanTime platform. The Project Director must demonstrate exceptional leadership skills in managing a KanTime Project Team while also guiding the customer subject-matter experts and resources. Lead by the Project Director, the project team will be responsible to understand and interpret customer organizational objectives, identifying and migrating all appropriate data from existing systems to KanTime, configuration of KanTime per the agencies requirements, and training of all aspects of each implementation. The Project Director will lead change management efforts internally and educate our customers by setting clear and attainable goals for a successful onboarding experience with KanTime.
Duties & Responsibilities
- Lead successful implementation projects of KanTime Software to customers
- Provide leadership to their Project team, managing them efficiently and effectively
- Guide the Customer resources as needed to move the project to a successful conclusion
- Master KanTime Implementation Project Management processes and procedures
- Successfully guide & train the project team and the customer through the KanTime Implementation Steps and Activities as defined by KanTime leadership.
- Collaborate with Operations team to understand how KanTime addresses common concerns for its clients, industry updates, etc. and then translate those into benefits for prospects
- Manage customer expectations, contingencies, and support tickets throughout their life in implementation
Requirements
- Business Savvy -an understanding of the inner structure and workings of Home Health and/or Hospice Organizations
- Rich People Skills - an ability to manage people from all segments of the client organization, consistently framing and meeting their delivery expectations. This includes Corporate C-Level Leaders, Sole Proprietors, Department Heads of all divisions as well as line staff members
- Time-Management Skills
- Conflict Resolution Skills
- Ability to empower, equip, motivate their team to successful completion of individual implementation projects
