Role OverviewThis is a senior Hogan IDS support and problem management role supporting deposit applications. We're looking for someone who can investigate production issues, perform root cause analysis, advise development teams, and serve as a trusted subject matter expert. This is not a hands-on application development role and not a Java-focused position.
Key Responsibilities- Diagnose unknown issues quickly
- Understand system behavior across multiple applications
- Determine what failed and why
- Recommend preventive improvements
- Share knowledge with junior team members
- Act as a subject matter expert
- Advise Change-the-Bank development teams
- Help determine solution approaches
- Explain complex Hogan behaviors
- Provide guidance more often than writing code
Required Qualifications- Bachelor's degree in a relevant field (or equivalent combination of education, certifications, and experience in lieu of a degree).
- Strong Hogan experience
- Ability to support critical production systems
- Fit within a very high-performing team culture
- Advanced troubleshooting ability
- Creative problem-solving skills
- Deep Hogan system expertise
- Capability to operate within a mission-critical environment
- Production support in critical banking systems
- Deep Hogan IDS experience
- Deposits domain expertise
- Strong mainframe background
- COBOL
- JCL
- CICS
- VSAM
- Working knowledge of DB2
- Production support experience
- Incident management experience
- Root cause analysis experience
- Exceptional problem-solving skills
Preferred Qualifications - Experience supporting multiple Hogan applications
- Banking core deposits knowledge
- Ability to mentor junior staff
- Strong communication skills
- Ability to work independently during major incidents
Location: Phoenix, AZ
