Job Type
Full-time
Description
What You Do: By partnering with multiple Boards of Directors, the Senior Community Manager must build longstanding relationships to assist in the development of goals for each Homeowner's Associations. Next, the Senior Community Manager will support the Boards of Directors in deploying the right strategic plans to meet those goals. All major community projects and issues will be managed by the Senior Community Manager.
The Senior Community Manager is equipped with industry expertise and comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance and safety practices. This position includes managing several different accounts during attrition, transition and/or account set up. This position also involves working with various department representatives throughout the company to ensure that all tasks and projects are completed to meet the needs of our clients. Prior management experience as a portfolio manager is required and candidates must hold a CCAM4 designation or CMCA4/AMS4 designations.
Essential Duties and Responsibilities: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Governance & Compliance- Ensure compliance with Civil Code, local ordinances, and governing documents.
- Prepare meeting agendas, board packets, and minutes; oversee follow-ups and board correspondence.
- Guide the Board on legislative updates and enforce association rules and policies.
- Coordinate elections and annual meetings.
Board & Community Relations- Manage relationships with Board, committees, and residents.
- Educate board members on policies and assist with homeowner communication.
- Address homeowner concerns, violations, and compliance issues.
Operations & Vendor Management- Oversee contractors and vendors, ensuring performance and compliance with contracts.
- Perform regular site inspections and coordinate special projects and job walkthroughs.
- May supervise onsite personnel and manage support staff tasks efficiently.
Financial & Insurance Oversight- Review financial statements and advise the Board on budget performance.
- Coordinate billing, collections, and financial reporting with accounting.
- Manage insurance needs, chargebacks, and assist with legal or litigation matters.
Administrative Management- Maintain association files, homeowner rosters, and official records.
- Track and manage internal/external deadlines and the association's annual calendar.
- Submit contracts for ratification and manage the bid process.
- Manage special projects and other duties as needed.
Provides oversight, guidance, and support to the Associate Managers (AM) team, ensuring alignment with company standards, effective workload distribution, and professional development
Requirements
Knowledge, Skills and Experience: - 3+ years of experience in the industry, managing homeowners' associations, city government, or related experience.
- 1+ years of supervisory experience across multiple locations; effective in motivating and building strong teams.
Customer Service & Communication- Strong relationship-building and customer service focus
- Excellent verbal, written, and presentation skills
- Ability to address client concerns professionally and independently
- Comfortable speaking in board meetings and group settings
Leadership & Collaboration- Demonstrated integrity, professionalism, and team collaboration
- Strong organizational and time management skills
- Able to manage competing deadlines and follow through on commitments
- Effective in both independent and team environments
Technical & Operational Expertise- Knowledge of HOA management, CC&Rs, Bylaws, and contract/vendor oversight
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Skilled in budget oversight and interpreting financial statements
Strategic Thinking & Problem Solving- Experienced in project management and strategic goal setting
- Analytical and creative thinking skills
- Strong decision-making and conflict resolution abilities
- Must be able to be on-call if needed.
Minimum Education: - High School Diploma or equivalent required. Bachelor's degree preferred.
License/Permits/Certifications Required: - CCAM4 preferred. CCAM4 will be required within one year of employment if in the process upon hire.
Language Skills:The individual must have strong written communication skills, and the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.
Work Environment:The work environment is a typical office building. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary Description
$85,000-$90,000/year
