AtkinsRéalis

Hexagon Smartplant Smart Electrical Support Specialist

AtkinsRéalis$70K — $95K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • College Diploma in a related technology field preferred.
  • Minimum five years of relevant experience in a support role.
  • Proficient in Intel hardware and Windows Operating System.
  • Skilled in troubleshooting hardware and software issues.
  • Strong communication and organizational abilities.

Responsibilities

  • Support Hexagon Smart Electrical application in project environments.
  • Set up and monitor application backups and user access.
  • Participate in software testing and ensure communication of issues to vendors.
  • Configure and deploy SEL for new projects after testing.
  • Provide user support for software integration with various applications.
  • Liaise with external vendors and internal teams to resolve hardware/software issues.
  • Train users on software applications as necessary.

Benefits

  • Competitive compensation and employee recognition programs.
  • Diverse, flexible benefits tailored to individual needs.
  • Opportunities for training and professional development.
  • Hybrid working culture promoting work-life balance.
  • Generous time-off policies for personal fulfillment.
Full Job Description

Job Description

Overview

The Smart Electrical (SEL) Support Specialist supports the Hexagon Smart Electrical application in a project environment with regards to the following: User support, Project support, SEL project administration including but not limited to maintenance, customization, integration with other software, software upgrades.

Your role

System level activities required to support the following software above, this includes activity items such as:

  • Set-up and monitoring application backup, scheduled tasks, batch services, Internal Development and managing user access.
  • Participate in software certification, User Acceptance Testing, Requests For Change and delivery processes, ensure issues are communicated to developers and software vendors as needed.
  • Configure, test and put into production SEL for new projects.
  • Provide user support for SEL projects and software integration with other applications including but not limited to: SPF, Smart 3D, Smart Instrumentation, Smart P&ID.
  • Maintain project borders and security identifiers.
  • Resolve software installation issues.
  • Liaise with external vendors including IT developers to investigate unusual problems with software releases/ hardware issues, or to receive assistance with hardware and peripheral malfunctions.
  • Resolve CADD problems related to the software application.
  • Train users as needed in supported software use.
  • Support and maintain the Engineering Tools development and certification servers.
  • Work directly with other areas of IT (e.g. Data Centre, infrastructure services etc.) to investigate, escalate requests and/or to seek advice on technical support issues regarding Applications Development, Data Centre and Infrastructure Services.
  • Liaise with Developers, staff Engineering and Chief Designer to define and implement enhancements.

About you

  • Preferred College Diploma specialized in a related technology from an accredited institution and minimum of five years of relevant experience.
  • Knowledgeable with the Intel hardware platform and Windows Operating system.
  • Capable of supporting the Engineering applications for which the branch is responsible.
  • Ability to investigate, assess and resolve issues associated with hardware and software problems.
  • Ability to effectively interface with staff, project management team, and internal clients.
  • Demonstrate initiative and results-oriented performance.
  • Good verbal, written, organizational and presentation skills.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Additional information

Worker Type
Employee

Job Type
Regular

About AtkinsRéalis

Founded in 1911, SNC-Lavalin is one of the leading engineering and construction groups in the world and a major player in the ownership of infrastructure. From offices in over 50 countries, SNC-Lavalin's approximately 40,000 employees provide EPC and EPCM services to clients in a variety of industry sectors, including oil and gas, mining and metallurgy, environment and water, infrastructure and power. SNC-Lavalin can also combine these services with its financing and operations and maintenance capabilities to provide complete end-to-end project solutions. SNC-Lavalin maintains exceptionally high standards for health and safety, ethics and compliance and environmental protection, and is committed to delivering quality projects on budget and on schedule to the complete satisfaction of its clients.

AtkinsRéalis Careers

Joining AtkinsRéalis presents an unparalleled opportunity to advance one's career with a leader in innovation and professional growth. AtkinsRéalis, a company renowned for its commitment to excellence and leadership in the industry, offers a plethora of job opportunities that pave the way for personal and professional development.

Explore Career Opportunities

AtkinsRéalis is actively seeking talented individuals for various positions across the company. With a focus on diversity and leadership development, AtkinsRéalis ensures that every team member is equipped with the skills and training necessary to excel. Job seekers can find a range of roles that match their skills and career aspirations.

Innovation and Professional Growth

At AtkinsRéalis, innovation isn't just a buzzword; it's the cornerstone of the company's operations. Employees are encouraged to push boundaries and introduce new ideas that drive the company forward. This environment fosters professional growth and positions AtkinsRéalis as a leader in its field.

Internship Programs

For those starting their career journey, AtkinsRéalis offers robust internship programs that provide invaluable industry experience and networking opportunities. Interns at AtkinsRéalis work on real projects, gaining skills that are crucial for future employment while being immersed in a culture of learning and growth.

Benefits and Culture

Choosing to work at AtkinsRéalis means more than just employment; it's choosing to be part of a culture that values each individual's contribution. The company offers competitive benefits to support the health, well-being, and financial security of its team members and their families. AtkinsRéalis is committed to creating a workplace where diversity is celebrated and everyone can thrive.

Career Development and Training

AtkinsRéalis is dedicated to the continuous career development of its employees. The company offers various training and development programs, including leadership training and skills enhancement sessions, to ensure that everyone has the tools they need to succeed. Employees at AtkinsRéalis enjoy a clear path to career advancement, supported by resources that help them meet their professional goals.

Join the AtkinsRéalis Team

AtkinsRéalis is hiring! Explore the open positions and find where one's skills and interests align with the needs of the company. AtkinsRéalis looks for driven, curious, and innovative professionals to join its team. Prepare a resume, ace the interview, and take a step towards a rewarding career at AtkinsRéalis.

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Size
10,001 employees
Industry

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