5-7 years of experience in service management or a related field
Strong understanding of repair processes and service department operations
Proven ability to develop and implement business strategies
Excellent communication skills for liaising with manufacturers and customers
Experience in managing customer relationships, particularly with fleet accounts
Ability to lead and motivate a team effectively
Knowledge of safety protocols and commitment to maintaining a safe work environment
Responsibilities
Manage the service team to optimize the repair process for customers
Develop and implement a business plan to achieve sales goals and profitability
Act as a liaison with manufacturers for service support and communications
Strengthen customer relationships, focusing on key fleet accounts
Maximize repair order flow and collaborate with the Parts department for efficiency
Communicate customer opportunities and solutions across departments
Coordinate with management on evolving customer needs and opportunities
Ensure technicians are properly trained and certifications are up to date
Adhere to company policies and ethical standards
Benefits
Opportunities for professional development and training
Supportive work environment focused on safety
Access to company resources and tools for success
Engagement in a collaborative team culture
Potential for career advancement within the organization
Full Job Description
Essential duties/responsibilities:
Manages our service team in every step maximizing the repair process for our customers. Develops a business plan and strategy for our market leveraging our Service Departments strengths that ensures the attainment of company sales goals and profitability.
Act as a liaison with our manufactures regarding all service support bulletins, notices and programs for our dealerships.
Develops new and strengthens our existing customer relationships. As a primary point of contact for our dealership's key Fleet customers.
Maximizing the flow of repair orders within the Service department and effectively working closely with our Parts department to insure timely and efficient results.
Communicate across all departments our customer opportunities and will provide solutions. This forum will include monthly management and department meetings.
As our fleet customers' needs evolve and opportunities develop, this role will coordinate communications with our management team.
Lead by example and embrace our Elite Support principles and our Company's commitment to Safety.
Report to the General Manager regarding progress on issues that are identified, pending or resolved.
Insure that our dealerships Technicians are properly trained and that necessary certifications are maintained and updated appropriately.
Adheres to all company policies, procedures and business ethics codes.
