5+ years of experience in Service Department operations.
Basic understanding of financial principles related to service operations.
Proficient in Microsoft Office and internet applications.
Ability to analyze and interpret internal reports.
Strong communication skills for effective interaction with individuals and groups.
Excellent customer service skills.
Proven leadership experience in team development.
Responsibilities
Develop and enforce Service Department processes to enhance customer satisfaction.
Create annual goals and budget for the Service Department aligned with company objectives.
Develop and execute the Service Department marketing plan, monitoring progress monthly.
Submit service warranty and Product Improvement Program claims on time.
Open repair orders, schedule, and assign jobs based on employee skills.
Review work orders for accuracy before customer billing.
Ensure tools, equipment, and vehicles are well-maintained.
Manage recruiting, staffing, and employee development for the Service Department.
Benefits
Comprehensive health, dental, and vision insurance.
401(k) plans with company matching contributions.
Paid vacation, sick leave, and holidays.
Full Job Description
The team at Coastline is looking to hire aService Manager at their Oxnard, CA branch.
Job Responsibilities:
Team Development: Develop and enforce Service Department processes to ensure customer satisfaction.
Goal Setting and Budgeting: Create annual Service Department goals and budget aligned with organizational objectives.
Marketing Plan Execution: Develop and execute the Service Department marketing plan, monitoring monthly to achieve goals.
Claim Management: Submit service warranty and Product Improvement Program claims within required timeframes.
Personnel Oversight: Open ROs, schedule, and assign jobs based on employees' skills and knowledge.
Work Orders: Review work orders for completeness and accuracy before customer billing.
Equipment Maintenance:Ensure departmental tools, equipment, and vehicles are in good working order.
Recruiting and Development: Manage recruiting, staffing, and employee development for the Service Department.
Required Qualifications:
Education: High School Diploma or equivalent.
Service Department Experience: 5+ years of experience in Service Department operations.
Financial Understanding: Basic understanding of financial principles related to Service Department operations.
Software Proficiency: Ability to use standard desktop applications like Microsoft Office and internet functions.
Report Analysis: Ability to analyze and interpret internal reports.
Communication Skills: Effective writing and speaking skills for individuals and groups.
Customer Service: Excellent customer service skills.
Leadership: Experience leading a team and developing member's professional skills.
Physical Requirements
Driving: Must be able to drive and travel in a vehicle. For the purposes of driving, must be able to pass a pre-employment drug screening.
Work Flexibility: Ability to work extended hours and weekends.
Physical Demands: Standard office environment with prolonged periods of sitting and computer use. May occasionally require standing or moving between office areas.
What We Offer:
Salary: $120,000-$160,000 per year
Health and Wellness Benefits: Comprehensive health, dental, and vision insurance.
Retirement Plans: 401(k) plans with company matching contributions.
Paid Time Off: Vacation, sick leave, and paid holidays.
Application Process:
To apply, please submit your resume and application detailing your relevant experience and why you're interested in this position. We look forward to hearing from you! To learn more and keep up with Coastline Equipment, visit our website, https://www.coastlineequipment.com/.
Deadline: Applications will be reviewed on a rolling basis until the position is filled.
