The Healthplan Quality Supervisor provides support to the Quality Assurance staff, as well as Supervisors, Care Managers and the Education Department.
Performance Responsibilities and Standards:- Serves as an expert consultant to the QA Staff as well as supervisors, care managers and the education department.
- Oversees the QA Team and ensures staff adhere to the policies and procedures of Nascentia Health
- Delegation of QA tasks for both the MLTC and DSNP.
- Reviews QA Audits for accuracy, completeness and trends.
- Oversees and coordinates the response to DOH TAC complaints
- Oversees compiling results of audits and reports for the quarterly internal quality meetings and MAC.
- Leads the Plan on PIP projects as directed by IPRO, including but not limited to creation of process, care planning and reporting.
- Completes and submits the MLTC DOH quarterly reporting, in collaboration with various departments, and ensures accuracy and compliance.
- Serves as a lead in the orientation of new personnel, mentors peers and promotes collaborative teamwork.
- Through oversight and collaboration, ensures that staff meet all of the job role expectations timely and appropriately.
- Oversees QA staff to ensure competency in skill set such as review of auditing, per regulatory/agency guidelines under direction of Director of Health Plan Quality and Utilization.
- Performs employee reviews and performance appraisals of the QA staff.
- Provides coverage for the QA Team during time of absence.
- Works collaboratively with Education Department in providing education to the QA and CM team. Also verifies attendance and ensures that education is provided to those that are absent or need reinforcement.
- Participates in regular team meetings and activities.
- Participates in departmental and organizational committees and meetings as applicable.
- Maintains a working knowledge of, and adheres to applicable federal/state regulations including, but not limited to patient confidentiality, release of information, and HIPAA.
- Interacts in a manner, which is professional, respectful, positive, helpful, and promotes trust and commitment to co-worker and maintains appropriate professional boundaries.
- Attends agency in-services and educational programs and maintains professional growth and development.
- Participates in the quality improvement Care Management activities of the organization.
- Clarifies issues identified by QA and Care Management and actively addresses concerns in a timely manner.
- Performs other related duties as requested.
Requirements:- Strong organizational and time management skills.
- Ability to manage conflict, stress and multiple simultaneous work demands in an effective, professional manner.
- Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve effectiveness efficiency. Adapts to changing patient or organizational priorities.
- Ability to make independent decisions in accordance with established policies and procedures. Decisions and problem solving require a combination of analysis, evaluation, and interpretive thinking.
- Computer literate and working knowledge of basic computer skills and Microsoft Office programs.
- Excellent written, verbal and listening communication skills.
- Listens to or acknowledges the viewpoints of others.
- Sends clear, consistent messages to members/family/staff.
- Utilizes varied communication styles to communicate to produce results.
- An understanding of Medicare/Medicaid regulatory and entitlements
- Knowledge of chronic disease management
- Demonstrated ability to work with a multi discipline team.
Qualifications:- Licensed and currently registered to practice as a Registered Professional Nurse in New York State, with minimum of 1-year medical surgical experience. A BSN with one year of home care case management experience preferred.
- Valid New York State driver's license.
Physical Requirements:- Ability to drive to and from other offices as needed for education purposes in varying weather conditions.
- Physical exam signed by a physician showing you are in good health and have the immunizations required by the NYS DOH.
- Standing, sitting, bending, walking, and driving are standard postures.
- Frequently uses a laptop computer.
- Sensory requirements include speech, vision, smell, and hearing.
- Lifting requirements of up to 20 pounds.
- Bloodborne Pathogens Exposure Category I - Employee has tasks that routinely involve exposure or potential exposure to blood, body fluids or tissues.
Compensation & Benefits:Competitive Salary [This is an S05 exempt position with a min-max rate of: $90,340- $104,809 /annually]with:
- Eligible Site for the Nurse Corps Loan Repayment Program
- Retention bonuses
- 401k with generous Employer match
- Medical, Dental, Vision plans
- Tuition Reimbursement for BSN after 6 months of employment
- Exceptional work/life balance - no rotating shifts, holidays or weekends
- Partially funded HSA
- Employee Recognition Platform
- Paid Time Off, Holidays, and Extended Sick Leave
- Short/Long term Disability
- Employee Assistance Program (EAP)
- Much More!
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