Healthcare System Analyst II

Position Overview

Pay range: $81,525 - $132,475 / year

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.
Job Description

To analyze, design, implement, operationalize, maintain, and support systems utilized in healthcare operations. To evaluate requests through process, business, and technical requirement review. To partner with business experts to understand current challenges and collaboratively create solutions. To have a basic understanding of healthcare practices and workflows to achieve organizational outcomes. To maintain knowledge of emerging technologies and enhancements. To provide ongoing system support via on call processes, monitoring, and maintenance.

Key Duties & Responsibilities:

• Independently identify and analyze business needs, conduct requirements gathering, and define scope and objectives for systems related to Healthcare operations.
• Independently provide data through visualization and documentation to analyze requests and monitor systems. Produce data diagrams and charts as an output of system functionality review.
• Review work of peers and also follows change control processes to develop, build, test, and implement planned changes with associated technical and functional documentation.
• Evaluates system performance criteria and demonstrates basic knowledge of common industry concepts and practices to maintain a consistent approach to operational processes and procedures, mitigating risks to system operations.
• Maintains knowledge of system enhancements, corrections, and technical best practices.
• Assist in the troubleshooting, assignment, escalation, and resolution of complex healthcare application installs, issue resolution, upgrades, and maintenance that may include user applications, end user hardware, networking communication, server hardware, system services and processes, databases, long term storage components, or any other operationally needed components.
• With minimal assistance, assumes on-call duties as needed to provide user support by defining problems and identifying solutions. Assist in the establishment of a collaborative user support framework that addresses hardware, software, and process issues at all times (24/7). Exhibits excellent customer service and problem-solving skills.
• Independently identify and analyze business needs, conduct requirements gathering, and define scope and objectives for systems related to Healthcare operations.
• Independently provide data through visualization and documentation to analyze requests and monitor systems. Produce data diagrams and charts as an output of system functionality review. 10. Performs other duties as assigned.

Qualifications

Bachelor's degree, Associate's degree with (5) years of experience, or greater than (6) years of experience in a healthcare application support role. Demonstrated organizational, analytical, writing, and interpersonal skills; demonstrated ability to set and manage multiple priorities and to lead others in team projects; demonstrated ability to manage and/or resolve issues affecting healthcare operational systems including clinical and/or financial. Related experience may be considered in lieu of degree.

Preferred Skills:

• Provide technical administration, support, maintenance, and lifecycle management for assigned third-party clinical and operational systems, including but not limited to:
  • GE Centricity
  • Philips IntelliSpace ECG (ISECG), ECG, and Stress Testing Systems
  • LSI Cardio Pulmonary Function Systems
  • Timeless Milk Management System
  • Cadwell Diagnostic and Neurodiagnostic Systems
  • Other clinical, diagnostic, and departmental applications as assigned
• Serve as the primary technical resource for system performance, availability, troubleshooting, and issue resolution related to supported applications.
• Coordinate with vendors, clinical stakeholders, infrastructure teams, and project managers to ensure successful system implementation, upgrades, and ongoing support.
• Monitor system health, investigate incidents, perform root cause analysis, and implement corrective actions to minimize system downtime.
• Manage software upgrades, patches, testing, and validation activities while ensuring minimal disruption to clinical operations.
• Support application integrations with Electronic Medical Record (EMR), Electronic Health Record (EHR), and other enterprise systems.
• Maintain system documentation, support procedures, configuration standards, and disaster recovery requirements.
• Participate in vendor support calls and maintain positive working relationships with third-party suppliers and service providers.
• Ensure compliance with organizational policies, cybersecurity standards, and healthcare regulatory requirements, including HIPAA and applicable accreditation standards.
• Collaborate with clinical departments to identify workflow improvements and recommend technology solutions that enhance patient care and operational efficiency.
• Provide after-hours support and participate in on-call rotations as required to support critical clinical systems.
• Assist with project planning, implementation, and testing of new technologies, software releases, and system enhancements.
• Track and report on system performance, service requests, incidents, and project activities to leadership and stakeholders.