Job Description:We are seeking a proven Program Management Supervisor who will serve as the primary point of contact for complex Healthcare customers that use one or more of the UPS portfolio offerings. The individual will support performance reliability and execution, promote customer retention and growth, and foster a differentiated customer experience with UPS.
Key Responsibilities:- Conduct short- and medium-term project management
- Provide client advocacy and critical issue resolution
- Support compliance collaboration, risk mitigation, process improvement, and other value-added service
- Oversee standard operating procedures (SOPs), manage statements of work (SOWs), and support other operational and technical engagements
- Coordinate and deliver regular reporting
- Drive quantified value for our customers
- Facilitate internal and external meetings
- Understand UPS Healthcare offerings, products and services
Qualifications:- Effective written and verbal communication skills
- Demonstrated ability to collaboratively work with customer service, operational, technical, quality, financial and other functional teams
- Proficient in Microsoft Office applications
- Ability to analyze data and translate insight into recommendations
- Bachelor's degree or 5+ years of equivalent experience
- Healthcare Logistics Distribution experience preferred
Compensation & BenefitsOur compensation reflects the cost of labor across several US
geographic markets. The base pay for this position ranges from
$68,172/year to $103,620/year. Pay is based on several factors including
but not limited to, market location and may vary depending on
job-related knowledge, skills, and education/training and a
candidate's work experience. Hired applicants may be eligible for
annual short-term and/or long-term incentive compensation
programs depending on the level of the position. Payments under
these annual programs are not guaranteed and are dependent
upon a variety of factors including, but not limited to, individual
performance, business unit performance, and/or the company's
performance.
Hired applicants may be eligible for Medical/prescription drug
coverage, Dental coverage, Vision coverage, Flexible Spending
Account, Health Savings Account, Dependent Care Flexible
Spending Account, Basic and Supplemental Life Insurance &
Accidental Death and Dismemberment, Disability Income
Protection Plan, Employee Assistance Program, 401(k) retirement
program, Vacation, Paid Holidays and Personal time, Paid Sick and
Family and Medical Leave time as required by law, and Discounted
Employee Stock Purchase Program.
Additional Information for Internal CandidatesThis job is a grade 202
Location: Remote
Employee Type:Permanent
