Salary Range: $7,776.73 to $11,218.90 Monthly

SUMMARY

The Contract Management and Monitoring Division (CMMD) of DMH is tasked with providing oversight of the mental health services and supports provided under the Department's Outpatient Program Organization Provider (OPOP) contracts and other unique Service Agreements. Specifically, CMMD works with agencies to ensure that services under the OPOP and other unique Service Agreements are delivered in accordance with contract language while producing a measurable impact on the individuals, families, and communities of Los Angeles County and increasing access to care. CMMD is adopting a streamlined structure that prioritizes exceptional customer service and maximizes the use of technology for improving communication.

ESSENTIAL FUNCTIONS

• Leads, plans, and assigns, the work of analyst staff and administrative support staff responsible for monitoring OPOP contracts. Oversee contract monitoring activities to identify inefficiencies in contract administration, and operational workflows, and directs corrective actions Provides programmatic and technical direction to contract agencies to support quality improvement and operational effectiveness.

• Manages the development, refinement, and implementation of monitoring tools, protocols, and procedures to ensure full compliance with all contractual, fiscal, and programmatic requirements. Directs and manages the assessment and analysis of clinical program design, service delivery models, and program effectiveness; initiates program modifications or corrective actions as needed.
• Provides and manages ongoing, clear, and timely communication, guidance, and technical assistance to contract provider executive directors, program managers, and other stakeholders. Oversee technical site visits to contract agencies to assess program performance, adherence to standards, and operational capacity. Manages collaboration with DMH program leads and other units to ensure accurate, timely, and appropriate data reporting.
• Directs data collection, analysis, and evaluation activities to assess contractor performance and identify areas requiring corrective action. Directs the development of performance-based criteria, outcome measures, and quality indicators for contracted programs
• Directs and manages the development and implementation of principles, policies, procedures, and objectives governing LACDMH OPOP Agreements. Directs the development of new policies and procedures as necessary to address emerging needs or regulatory changes

• Directs the maintenance, analysis, and distribution of reports related to contract performance, utilization, and compliance

JOB QUALIFICATIONS

• Demonstrated experience in reviewing program operations and/or program designs and assessing budget impact and staffing needs. Demonstrated experience in utilizing data to identify workflow and system gaps and recommending and implementing process improvement strategies.
• Demonstrated experience providing supervision to subordinate staff and technical guidance to staff.
• Demonstrated experience supervising a multidisciplinary mental health team in a directly operated or contracted clinic or program.

Education/Experience

Option I: A bachelor's degree from an accredited college* or university in Social Work, Counseling, Health Care Administration/Management, Public Administration, Behavioral Sciences, Social Sciences, Business Administration, or a closely related field. -AND- five (5) years of experience in the analysis of mental health or public health programs***, two years of which must have been at the level of Health Program Analyst II**.

A Master's Degree from an accredited college or university in Social Work, Counseling, Health Care Administration/Management, Public Administration, Behavioral Sciences, Social Sciences, Business Administration, or a closely related field of the department may be substituted for one year of the required experience in the analysis of mental health or public health programs***.

Option II: Seven years of experience performing assignments in mental health or public health program analysis, two years of which must have been at the level of Health Program Analyst II**.

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearance through Los Angeles County's Live Scan process.

Other Skills, Knowledge, and Abilities

• Experience working effectively within a multi-disciplinary team.
• Ability to be flexible with program changes and work duties.
• Strong interpersonal skills with effective verbal and written communication skills.
• Ability to independently problem solve.
• Strong organizational skills.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling / Fingering: Occasionally

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Rarely

Push/Pull: Rarely

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled