Position Summary (Purpose of Job):
The Health & Community Navigator Supervisor (M2) provides day-to-day leadership for Health & Community Navigators supporting employees across Distribution Centers,helping ensureconsistent execution,strong field support, andreliableprogramoperations.This rolesupportsthe team through changingsitepriorities,resolvingday-to-dayoperational issues, andusesfield insightsto recommend practicalimprovements that strengthen care delivery, associate engagement, andworkflowefficiency.
The supervisorusesdata,reporting tools,andavailable technologyto streamline workflows, improve reporting accuracy,identifytrends, andsupport consistent, repeatableprocesses.
Thisindividualmusthavedatasavviness, with the ability to interpret performance resultsand recommend changes that improve outcomes.The supervisor manages program-related travel, supplies, and expenses within approved budget ranges, monitorsspend andsupports responsibleresourceuse.
The supervisordemonstratesprofessionalpresence andclearcommunication skills while partnering with site leaders, HR,internal partners, and community partners. The role is expected to be in the field with the team, modeling best practices,identifyingimprovement tactics, responding tosite-leveloperationalneeds, andsupportingprogram value, efficiency, and results.
Key Responsibilities (% of Time):
LeadandDevelop TeamPerformance(20%)
- Provide direct leadershipand accountability for Health & Community
- Navigators tosupportconsistent execution, associate engagement, andteam performance.
Examples of work:
- Set clear team priorities, role expectations, service standards, and performance goals aligned to programobjectivesand business needs.
- Coach Navigators through regular 1:1s, field observation, onboarding, and real-time feedback to improve consistency, confidence, and impact.
- Lead team meetings, knowledge sharing, and professional development activities that translate lessons learned into repeatable best practices.
- Use data, associate feedback, and site-level insights toidentifyopportunities, close performance gaps, and strengthen service delivery.
- Support career development, engagement, and retention by building capability, reinforcing accountability, and recognizing high-impact performance.
- Address performance concerns throughtimelycoaching, development planning, and corrective action processes when applicable.
- SupportProgram Operations, Efficiency, andResource Use(40%)
Manage day-to-day program execution, resolve operational issues, and usedata, available technology, and process improvement tosupportefficiency, care delivery impact, andconsistent program performance.
Examples of work:
- Monitor operational performance, key program metrics,utilizationtrends, associate needs, and site-level results toidentifyrisks and opportunities.
- Interpret data andrecommend practical next steps to supportcare navigation, workflow efficiency, associate experience, andconsistent service delivery.
- Use available tools, dashboards, and reporting processes to streamline documentation, reduce manual work, andsupporttimelyfollow-up.
- Resolve daily operational issues, staffing changes, workload shifts, and urgent business needs whilemaintainingservice continuity and quality.
- Review documentation, activity tracking, and reporting for accuracy, consistency, compliance, and readiness formanager or stakeholderreview.
- Manage program-related travel, supplies, and expenses within approved budget ranges to supportresponsible resource use andoperational discipline.
- Prepare concise operational updates and performance insights thatsummarizeimpact,resource use, risks, and recommended actions formanager or leader review.
PartnerwithStakeholdersto SupportProgramGoals(10%)
Partner with Distribution Center leadership, HR,internal partners, and community partners tounderstandsite needs,supportoperational priorities, andstrengthenprogramexecution.
Examples of work:
Buildeffective workingrelationships with Distribution Center leadership, HR, site teams, internal partners, vendors, and community organizations tosupportprogram goals.
- Communicate programupdates, associate impact,resource needs, and operationalissues clearlyandprofessionally.
- Usestakeholder feedback and field observationsto supportpractical improvementsin engagementandconsistent service delivery.
- Coordinate awareness campaigns, education events, and engagement activities that support associate access, health literacy, and resource navigation.
- Surface risks, barriers, and opportunities early, andshare recommendations for manager or leader review.
Lead in the Field and Improve Site Execution (30%)
Work directly with assigned sites and Navigators to model best practices, troubleshoot barriers, strengthen associate engagement, andsupport consistentservice delivery.
Examples of work:
- Provide direct field support to one or more Distribution Centers whilemaintainingvisibility into frontline needs, associate barriers, and site-specific opportunities.
- Model high-quality associate engagement, follow-up, health literacy education, benefits navigation, and community resource connection practices.
- Partner with associates toidentifybarriers, connect them toappropriate resources, and document outcomes thatsupport visibility into associate support and service impact.
- Partner with associates toidentifybarriers, connect them toappropriate resources, and document outcomes that support visibility intoassociate support and service impact.
- Observe field execution,identifyimprovementopportunities, andsupportrecommended adjustmentsthat strengthen consistency, efficiency, and associate experience.
- Escalate recurring barriers, operational shifts, and emerging needs withpractical recommendationstosupportprogram performance.
Minimum Job Qualifications (Knowledge, Skills, & Abilities):
- Education:Associates degree or higher preferred; equivalent experience in operations, community health, employee support, or field-based program delivery may be considered.
- Experience: 6+ years of relevant experience with 1 3+ years ofpeople'sleadership, field operations, program implementation, or team coaching experience.
Leadership:Demonstratedability to lead teams, manage priorities, resolve operational issues, coach performance, andreinforceaccountability in a changing environment.
- Data and technology:Data savvy with the ability to interpret results, use reporting tools,support technology-enabled workflows, and translate insights intopractical actions.
- Communication:Strong written and verbal communication skills withprofessionalpresence and the ability to explainprogram updates, operationalimpact, risks,resource needs,andrecommendationsto stakeholders.
- Preferred:CHW certification; experience withSDoH, care navigation, employee engagement, Distribution Center operations, or field-based teams.
Hybrid role requiring onsite presence at Distribution Centers and virtual work. Travel estimated at20 35%.
Physical Requirements:
Ability to perform computer-based work andparticipatein onsite engagement activities in Distribution Center environments.
