How This Role Impacts Live Oak and Its People
The Head of Treasury Management leads the full treasury management business at Live Oak Bank - sales, onboarding, portfolio management, and merchant/payments - bringing these functions together under one strategic vision to grow deposits, expand our payments and merchant services footprint, and deliver a seamless experience for small business customers from first conversation through the life of the relationship.
This leader sets the strategic direction for treasury management sales and ensures the operational engine behind it — deposit and digital operations - runs smoothly, compliantly, and at scale, through a strong direct-report leadership team. The Head of Treasury Management drives growth in merchant services and embedded payments as an integrated part of the offering, and partners closely with lending, product, and onboarding teams so customers have a smooth experience from their first conversation with Live Oak through their first year of business banking with us.
This is a highly visible, cross-functional role with a leadership team spanning sales, operations, and payments.
What You'll Do at Live Oak
Strategy & Executive Leadership
- Set the vision, strategy, and annual plan for treasury management, including sales, onboarding, servicing, and portfolio retention and growth
- Build and lead an executive team across Business Development, Treasury Management , and Merchant/Payments Services, and develop the leaders who run each function
- Partner with Finance/FP&A to set deposit and revenue goals based on the latest forecasts, and build budgets that support the strategy across all three functions
- Work with Small Business Banking, Commercial, Merchant Services, and Embedded Banking to roll out new products and initiatives that support deposit growth
- Report progress, pipeline, and key operational metrics to senior leadership and the executive team
- Champion new ideas and evaluate multiple paths to reach company goals, taking strategies from concept to market and adjusting based on results
Sales Leadership
- Own the sales strategy and revenue goals for treasury management products across Small Business Banking, Commercial, and Treasury Management client segments
- Direct the Business Development leadership team on vertical assignments, sales quotas, and pipeline management
- Own the treasury management sales pipeline and forecasting process, reporting progress to senior leadership
- Define and execute a deposit sales strategy reaching existing loan/deposit customers and new customers through outside sales channels and lending partnerships
- Partner with the Strategy team to align sales priorities with the treasury management product roadmap
Portfolio and Support Team Oversight
- Lead the Director of Treasury Management Portfolio, who reports to the Head of Treasury Management, by setting priorities, performance expectations, and accountability for the portfolio management team's client and portfolio outcomes.
- Oversee the Treasury Management support teams and set the standard of accountability for the service, onboarding, implementation, and issue resolution they provide to treasury management clients.
- Ensure the portfolio management and support teams stay current on product capabilities, system specifications, and platform changes. Sponsor the review, testing, and rollout of new treasury management products, projects, and system upgrades.
- Hold both the portfolio management and support teams accountable for business continuity planning and for the secure handling of sensitive and confidential information.
- Serve as the executive escalation point for complex portfolio or support issues that require coordination across departments.
Merchant Services & Payments
- Drive growth in merchant services and embedded payments as an integrated part of the treasury management offering
- Ensure the sales team can identify which customers are a good fit for merchant services and make confident, informed referrals
- Ensure the team has working knowledge and training on merchant services and payments options to position opportunities accurately
- Collaborate with Small Business Banking, Commercial, Merchant Services, and Embedded Banking to roll out new products and initiatives that support deposit and payments growth
Cross-Functional Partnership & Risk
- Partner with the Director of Treasury Management Portfolio to ensure a smooth handoff of new clients from sales to onboarding
- Partner with marketing, technology, onboarding, portfolio management, and operations to build shared understanding of treasury management goals and shape new product features
- Build strong first-line risk practices by partnering closely with Operations, Compliance, Fraud, and Legal
- Maintain a high standard of regulatory awareness, including BSA, AML, CIP, and OFAC, across sales and operations functions
- Advocate for both the bank and the customer on product features, functionality, and usability — pushing for solutions that don't create manual work for internal support teams
How You'll Do It
- Bring a confident, steady, executive presence to leading a multi-disciplinary organization and collaborating with partners across the bank
- Maintain a high level of professionalism, personal accountability, and integrity; lead by example
- Demonstrate strong analytical, critical thinking, and decision-making skills
- Engage in goal setting, coaching, and performance management for direct-report leaders across sales, operations, and payments
- Take initiative to solve complex issues and continuously improve organizational performance
- Demonstrate flexibility and adaptability across sales, operations, and payments priorities
- Build trust with peers and partners, and genuinely invest in the growth of the leaders and teams within your organization
Required Experience
- 10+ years of progressively responsible experience in financial services, with a preference for treasury management, cash management, deposit operations, or commercial banking
- 5+ years of experience leading leaders/managers - ideally across both sales and operations functions - in a moderate to large scope of responsibility
- A track record of building and executing strategies that grow revenue while maintaining operational and regulatory soundness
- Working knowledge of deposit operations, ACH/wire processing, or treasury services
- Strong communication skills and a partner-centric approach to working across sales, product, operations, and payments teams
Preferred Experience
- Certified Treasury Professional (CTP) and/or NCP or AAP/APRP NACHA certification
- Experience selling and/or operationalizing treasury management, cash management, or merchant/payments products for small business or commercial clients
- Experience building or scaling combined sales and operations organizations, including designing leadership development programs
- Strategic thinking and the ability to bring together different pieces of information to shape an integrated treasury management strategy
- Excellent planning, decision-making, and written/verbal communication skills
Our Values
Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
Respect: Treat everyone with courtesy, politeness, and kindness.
Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
The base pay range for this position is $282,700.00 - $385,500.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
