Head of Product, Device

About the Team

The Device organization is responsible for designing, building, manufacturing, and operating the hardware products that power the World network.

We work across Industrial Design, User Experience, Hardware Engineering, Device Software, AI, Manufacturing, Supply Chain, Market Operations, Privacy, Security, Legal, Finance, and Support to deliver products that millions of people interact with around the world.

The Device Product team defines what we build and why. We translate company strategy, user needs, operational realities, and technical constraints into a clear product direction that aligns teams around the highest-impact opportunities. We partner closely with UX Design, which owns how the experience works, and Industrial Design, which shapes the physical expression of the product.

About the Role

We are looking for a Head of Product, Devices to define the vision, strategy, and roadmap for Tools for Humanity's device portfolio.

You will lead the Device Product function and be responsible for defining the products we build, the problems we solve, the users we serve, and the outcomes we measure. You'll work across every stage of the product lifecycle-from early concept and product definition through manufacturing, launch, and continuous improvement in the field.

This role sits at the intersection of hardware, software, AI, industrial design, manufacturing, privacy, security, and global operations. Success requires balancing long-term product vision with practical execution, making thoughtful tradeoffs, and bringing cross-functional teams together around a shared direction.

What You'll Do

• Define the long-term product vision and roadmap for TFH's device portfolio, including future hardware platforms, accessories, operator experiences, and adjacent product opportunities.
• Translate company strategy, customer insights, operational learnings, technical constraints, manufacturing realities, and business objectives into a clear product strategy.
• Own product direction across the full hardware lifecycle - from concept exploration through architecture, development, validation, manufacturing, launch, and in-field iteration.
• Drive product discovery through user research, field visits, operational data, customer feedback, and market understanding.
• Define product requirements, success metrics, priorities, and roadmap decisions while ensuring teams remain aligned around measurable outcomes.
• Partner closely with UX Design to shape intuitive end-to-end user and operator experiences, and with Industrial Design to ensure the physical product reflects the intended experience.
• Work alongside Hardware Engineering, Device Software, AI, Manufacturing, Supply Chain, Privacy, Security, Market Operations, and executive leadership to make informed product decisions and navigate complex tradeoffs.
• Lead product readiness for launches, including product quality, field validation, operational readiness, issue prioritization, and post-launch learning.
• Build, mentor, and grow a high-performing team of product managers while establishing strong product practices across the organization.
• Foster a culture of curiosity, rigorous thinking, accountability, and customer obsession.

What You'll Bring

• 10+ years of product management experience, including significant leadership responsibility for complex hardware and software products.
• Demonstrated success bringing products from early concept through production, launch, and global scale.
• Experience defining product strategy across hardware, software, AI, manufacturing, operations, and business considerations.
• Strong product judgment with a high bar for usability, reliability, quality, and customer trust.
• Proven ability to navigate ambiguity, make principled tradeoffs, and influence senior cross-functional stakeholders.
• Experience partnering closely with design and engineering organizations to build exceptional customer experiences.
• Excellent written and verbal communication skills, with the ability to communicate complex ideas clearly and drive alignment across diverse teams.
• Technical fluency across multiple disciplines such as consumer electronics, embedded systems, AI, biometrics, manufacturing, supply chain, reliability engineering, or global hardware deployment.
• Experience hiring, developing, and leading high-performing product teams.
• A hands-on, low-ego leadership style with a bias toward learning directly from customers, operators, and real-world product performance.
• Willingness to travel globally to engage with users, operators, manufacturing partners, and deployment teams.

Preferred Qualifications

• Experience shipping consumer electronics, robotics, medical devices, identity systems, biometric technologies, or other complex hardware products.
• Experience with high-volume manufacturing, New Product Introduction (NPI), and hardware development lifecycles.
• Experience building products where privacy, security, trust, and reliability are core product requirements.
• Experience partnering closely with Industrial Design and UX teams to create integrated physical and digital experiences.

Why This Role Matters

Devices are the physical foundation of the World network. As Head of Product, Devices, you'll help define how millions-and eventually billions-of people experience World for the first time. You'll shape the strategy behind products that combine advanced hardware, AI, software, and privacy-preserving technologies, while building the organization responsible for turning that vision into reality.

Pay transparency statement (for CA and NY based roles):
The reasonably estimated salary for this role at TFH in San Francisco ranges from $327,500 - $375,000, plus a competitive long term incentive package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, TFH offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, vision and mental health benefits, a 401(k) plan and match, life insurance, flexible time off, commuter benefits, professional development stipend and much more!