7+ years of design experience, with 3+ years in leadership roles.
Outstanding design taste with a portfolio showcasing high-quality product experiences.
Proven track record as both a design leader and individual contributor.
Experience in setting design direction and elevating quality standards across teams or departments.
Background in fast-paced, high-growth technology companies.
Responsibilities
Set and implement a design strategy across product, website, brand, and marketing.
Lead and cultivate a high-performing team of product and brand designers.
Establish and maintain high standards for design through a culture of critique and improvement.
Simplify complex healthcare experiences, making them intuitive and appealing.
Collaborate with cross-functional teams to understand users and deliver impactful work rapidly.
Benefits
Opportunity to lead a high-impact design team.
Creative freedom to redefine user experiences in healthcare.
Collaborative environment working with various departments.
Access to a robust portfolio review process.
Full Job Description
About the role
Healthcare in America is notoriously complex, opaque, and outdated. We've been conditioned to have low expectations for the user experience in healthcare, accepting clunky portals, confusing workflows, and endless toil as the cost of doing business.
As our Head of Design, you'll lead product and brand design at Thatch and help us set a new bar for what healthcare can look and feel like. You'll lead and grow an exceptional design team, set the creative direction for the company, and bring consumer-grade craft and polish to every experience we create.
What you'll do
Set and execute a design strategy across our product, website, brand, and marketing experiences.
Lead, develop, and grow a high-performing team of product and brand designers.
Set a high bar for craft and create a culture of thoughtful, direct design critique and continuous improvement.
Think from first principles about complex healthcare experiences and make them simple, intuitive, and beautiful.
Partner closely with Product, Engineering, Marketing, Sales, and Operations to understand our users and ship high-impact work quickly.
Background we're looking for
7+ years of design experience, including 3+ years leading and developing design teams.
Exceptional design taste and a track record of delivering high-quality product experiences.
Significant experience as both an individual contributor and design leader.
Experience setting design direction and raising the quality bar across a team or organization.
Experience operating in a fast-moving, high-growth technology company.
Experience we'd be particularly excited about
Experience across both product and brand design.
Experience simplifying complex or regulated products.
A background spanning both B2B and B2C experiences.
Experience working in a fast-moving agency or studio environment.
Healthcare experience is helpful, but not required.
What to expect
We aim to keep the process thoughtful, rigorous, and efficient. Most candidates complete it within three weeks. You can expect:
Recruiter Conversation: 30 minutes to discuss your background, what you're looking for, and the role.
Hiring Manager Conversation: 30 minutes with our President to talk about your experience and approach to design leadership.
Portfolio Review: 60 minutes with members of the design team to walk through your work and impact.
Functional Interviews: Three 30-minute conversations with team members to go deeper into how you think, lead, and work with others.
Executive Conversation: 30 minutes with our CEO to discuss leadership, values, and building at Thatch.
